Better Health for All

Shentel's core business of providing internet access is recognized as a significant factor influencing health outcomes, enabling telehealth, and potentially addressing health disparities, as studies show a correlation between internet adoption and health outcomes.

However, internet access affordability is a concern, particularly for lower-income households, and vulnerable populations such as the elderly, disabled, and racial/ethnic minorities experience lower rates of internet access. While government programs like the FCC Affordable Connectivity Program exist, the company's direct contribution to making its services accessible to those in need is not quantified. Community-based initiatives are highlighted as crucial for digital equity, but Shentel's specific involvement or funding in such programs is not detailed. Similarly, while telehealth can support mental health services and was crucial during the pandemic, the company's direct initiatives or support for healthcare workforce capacity are not specified.

Fair Money & Economic Opportunity

Shentel is a telecommunications company and does not offer lending or deposit services to consumers.

Therefore, all KPIs related to financial services, such as underserved client share, pricing fairness, exploitative fee exposure, inclusion initiatives, data accessibility, fair lending compliance, wealth building outcomes, profit reinvestment, financial literacy initiatives, debt burden ratio, geographic inclusion (for financial access points), and product simplicity, are not applicable to its core business. While Shentel does expand broadband service to rural and underserved areas, and some of its internet subscribers participate in the Affordable Connectivity Program (ACP), these activities do not fall under the scope of financial services as defined by the value.

Fair Trade & Ethical Sourcing

No specific, concrete data points were found across the provided articles to assess Shenandoah Telecommunications Co against the Fair Trade & Ethical Sourcing value. While the company has a Human Rights Policy and a Code of Business Conduct and Ethics, which are visible to vendors and outline expectations regarding ethical conduct, human rights, and labor practices, the articles do not provide quantitative evidence for any of the specific KPIs, such as the percentage of fair-trade certified spend, audit frequency, number of forced or child labor incidents, supply chain traceability coverage, remediation speed, or the percentage of contracts with enforceable ethical-sourcing clauses.

Therefore, no KPIs can be scored.

No War, No Weapons

The provided articles state that SHEN.US has 'No Controversial Weapons,' 'No Small Arms,' and 'No Military Contracting.'

However, these are descriptive statements about the company's current products and activities, not explicit evidence of codified policies, verification, or specific revenue percentages. Without further detail on formal bans, verification processes, or quantitative data, these statements do not meet the specific evidentiary thresholds for any of the KPIs in the rubric.

Planet-Friendly Business

No specific, quantitative data points for any of the 'Planet-Friendly Business' KPIs were found in the provided articles. The articles either contained general policy statements

, financial results , or high-level ESG ratings without the detailed environmental performance metrics required by the rubric. Therefore, no KPIs can be scored.

Respect for Cultures & Communities

No specific, concrete data points were found across the provided articles to assess Shenandoah Telecommunications Co (SHEN.US) against any of the KPIs for 'Respect for Cultures & Communities'. While mentions employee volunteer hours (over 252 hours in 2023) and charitable donations ($19,000 to local charities), this information does not map to the quantitative thresholds of the defined KPIs, which require percentages of revenue, specific numbers of partnerships with indigenous or local community groups, or details on cultural impact protocols and grievance mechanisms.

provides historical context about indigenous presence in the Shenandoah Valley but does not contain any data on SHEN.US's actions or policies. Therefore, all KPIs are omitted due to a lack of relevant evidence.

Safe & Smart Tech

Shentel experienced a ransomware attack in January, where the LockBit group claimed responsibility, resulting in the notification of 454 Texans whose sensitive personal information, including Social Security numbers and financial data, was compromised.

Additionally, a ransomware attack on Shentel's third-party email provider, Mail2World, in January 2022 disrupted email services, though Shentel believes no customer data was compromised. The company's privacy policy states that Personally Identifiable Information is only shared with third parties when necessary for legitimate business purposes such as providing services or complying with legal requirements. Users can opt-out of having their Personally Identifiable Information used for unrelated product and service offers and can update their personal data by phone or email. Shentel's privacy policy also states it does not intentionally collect Personally Identifiable Information from children under 13. The company requires knowledge of compliance regulations (SOX, PCI) for its Information Security Supervisor role and adheres to the Cable Communications Policy Act of 1984 and federal law for Customer Proprietary Network Information (CPNI). Shentel has physical, electronic, and managerial procedures to protect customer data, including password-protected servers. The Information Security Supervisor role involves continuously improving vulnerability management activities and leading responses to security threats. The company's privacy policy indicates that it does not maintain social security numbers, bank accounts, or credit card information for residents, suggesting some data minimization practices.