Better Health for All

The company demonstrates comprehensive mental health initiatives, including an employee assistance program available 24/7 and emotional resiliency support through virtual mindfulness programs for employees.

It partners with R3 Continuum to provide behavioral health and security planning services to policyholders, offering 24/7 telephone support, case coordination, wellness outreach, and executive optimization. The Hanover Foundation supports initiatives addressing access to mental health resources, and the company insures organizations that provide mental health services. For healthcare data responsibility, the company is committed to protecting personal information, including health-related data, maintaining administrative, technical, and physical safeguards. It provides choices regarding personal information, honors Global Privacy Control browser signals, is PCI-compliant, and complies with CCPA and HIPAA privacy laws. As a property and casualty insurer, the company's principal goods and services are largely health-neutral. However, it offers specialized insurance for healthcare and human services organizations, enabling services for addiction, developmental disabilities, youth, aging, community, and mental health. Hanover Risk Solutions also provides behavioral health and abuse prevention services to policyholders. The company has no revenue from products with negative health outcomes, and its insurance products do not have direct safety implications for users or carry health risks requiring disclosure. It does not offer health-related products requiring price accessibility considerations, engage in clinical trials, produce food/nutritional products, or hold healthcare-related patents. Its operations do not generate significant health externalities. While it provides internal employee support and risk management services to policyholders, these do not directly strengthen the broader healthcare workforce capacity or public health education. Its products do not have addiction potential.

Fair Money & Economic Opportunity

The Hanover Insurance Group is a property and casualty insurance company.

As such, several KPIs related to lending and debt products are not applicable to its core business model. Specifically, the company does not offer consumer credit products, nor does it provide debt products to consumers, resulting in a score of 0 for pricing fairness, exploitative fee exposure, fair lending compliance, wealth building outcome, and debt burden ratio, as per the rubric's 'not applicable' tiers. No evidence was found in the provided articles to score any other KPIs related to fair money and economic opportunity, such as underserved client share, inclusion initiatives, data accessibility, profit reinvestment, financial literacy initiatives, geographic inclusion, or product simplicity.

Honest & Fair Business

Approximately 90.9% of the company's board members are independent, as all directors other than the CEO are independent.

In the past three years, the company incurred a $160,000 civil monetary penalty, approved in December 2024, for failing to timely report vehicle registration information to the New York State Department of Motor Vehicles. Over the past five years, the company had one financial restatement in 2022, which was to include owned and leased office locations to align with industry standards. The company has an anti-bribery and anti-corruption policy as part of its Code of Conduct, provides annual training to approximately 100 employees on OFAC/AML and 1,100 employees on Anti-Fraud, and has assessed corruption as not a material risk due to its predominantly U.S. operations.

Planet-Friendly Business

The company reported total Scope 1, 2, and 3 greenhouse gas emissions of 10,938 metric tons of CO2e in 2024, representing a 5% decrease since 2023.

Its water consumption in 2024 was 815,638 cubic feet , which translates to 3.70 cubic meters per $1 million in revenue, an 18% reduction since 2023. Approximately 44% of total waste was diverted from landfills in 2024. The company offset 86% of electricity consumed by its owned properties through the purchase of wind credits in 2018 , and 100% of electricity at its corporate headquarters in Worcester, MA, was offset by wind credits. The company's GRI-referenced content index includes a cross-reference to the Task Force on Climate-related Disclosures (TCFD) framework. Environmental compliance violations were documented in December 2012 and December 2013 , resulting in a $6,004 penalty.

Respect for Cultures & Communities

The Hanover Insurance Group (THG.US) employs 95% of its 1,750 Massachusetts-based employees in Worcester.

No specific, quantifiable evidence was found in the provided articles to assess THG.US against the other defined Key Performance Indicators for 'Respect for Cultures & Communities', such as formal partnerships with indigenous or local community groups, percentage of revenue reinvested in local community development, cultural appropriation incidents, cultural impact assessment protocols, grievance mechanisms, FPIC participation, community governance inclusion, cultural preservation investment, local procurement, indigenous supplier engagement, cultural site protection, social license to operate, charitable giving to cultural heritage organizations, community fund allocation, language inclusivity, cultural incident response, or cultural sensitivity training completion.

Safe & Smart Tech

The company's privacy policy, last updated in November 2024, outlines user rights such as access, rectification, and erasure of personal information

. Users can make up to two requests in any 12-month period , with a response provided within 10 business days of receipt .

Zero Waste & Sustainable Products

In 2024, the company diverted approximately 44% of its waste from landfills.

It has implemented multiple waste reduction initiatives, including a company-wide recycling program, a green cleaning program, waste conversion into compost, an electronics-waste recycling program, a paper shredding and recycling program, increasing compostable and/or recyclable dining materials in its cafeteria, and diverting construction and demolition materials. In 2021, these efforts managed approximately 64 tons of co-mingled recycling, 3 tons of composted material, and 21 tons of construction and demolition materials. All hazardous waste disposal is managed by a third-party specialist, and the company's Worcester headquarters is classified as a very small quantity generator (VSQG) of hazardous waste by the Massachusetts Department of Environmental Protection.