Fair Money & Economic Opportunity

Thryv Holdings, Inc. primarily provides software-as-a-service (SaaS) and digital marketing solutions to small and medium-sized businesses (SMBs).

The company's core business does not involve offering lending or deposit services to consumers, which makes many of the financial services-specific KPIs not applicable. While Thryv does offer payment processing through ThryvPay, with a total payment volume of $90 million in Q2 2025, no details on its fee structure, revenue contribution from high-cost products, or impact on consumer debt are provided. The company targets the SMB market, which it describes as underserved by enterprise-level software, but no specific percentage of customers from underserved or minority demographic segments is provided. Thryv offers resources like 'Small Business Guides' and 'Small Business Grants' and aims to simplify business management with its cloud-based platform and tools like the Thryv Command Center and Website Builder App. However, there is no specific data on the reach or outcomes of these initiatives for financial literacy or wealth building, nor on the demographics of underserved clients in the context of financial services. The company has no reported regulatory findings or fines related to fair lending.

Fair Pay & Worker Respect

For fiscal year 2024, Thryv's CEO pay ratio was 46:1, with the CEO's total compensation at $5,467,614 and median employee pay at $119,236.

The National Labor Relations Board (NLRB) found Thryv violated the National Labor Relations Act (NLRA) by unilaterally laying off six salesforce employees represented by the International Brotherhood of Electrical Workers (IBEW) in December 2022. The NLRB ordered Thryv to compensate the laid-off employees for back pay and expanded remedies to include direct or foreseeable pecuniary harms. Additionally, Thryv was found to have committed six unfair labor practices related to withholding information from the union. Eligible employees are provided a range of benefits including health insurance, and part-time and casual employees receive all legally mandated benefits.

Fair Trade & Ethical Sourcing

Thryv Holdings, Inc. primarily operates as a software-as-a-service (SaaS) platform, and as such, does not procure or trade physical commodities, leading to a score of N/A for fair trade certification and materials risk. Thryv Australia, a subsidiary, reported zero instances of modern slavery in its operations or supply chain for the period 1 July 2020 to 30 June 2021, and again stated no incidents were reported as of December 2023.

The company has a Modern Slavery Policy, a Modern Slavery Working Group, and a Procurement Plan that includes due diligence, risk assessment, and a modern slavery questionnaire for higher-risk suppliers, indicating strong supplier-monitoring systems. The company's Code of Ethics and Business Conduct states it will only do business with suppliers embracing high ethical principles and not knowingly use those violating applicable laws. Thryv Australia's Supplier Code of Conduct requires compliance in standard contractual terms, and its Modern Slavery - Procurement Plan includes contractual terms for higher-risk suppliers. However, the percentage of suppliers whose contracts include these enforceable ethical-sourcing clauses is not quantified, with only a general statement that compliance is required in standard contractual terms.

Honest & Fair Business

Thryv Holdings, Inc. has a formal Code of Ethics and Business Conduct, adopted on September 3, 2020, which applies to all employees and board members.

This code includes a whistleblower policy that prohibits retaliation against employees reporting suspected violations and provides an anonymous ethics hotline (866-637-4764) and an online reporting platform (Lighthouse). However, there is no evidence provided regarding independent investigation processes, training frequency, or effectiveness metrics for these reports. The company's anti-corruption policy includes compliance with the Foreign Corrupt Practices Act (FCPA) and prohibits bribery and inappropriate gifts. While an FCPA-compliant policy is in place, the evidence does not detail the frequency or effectiveness metrics of related training. For audit coverage, the external audit by Grant Thornton LLP involved one other accounting firm that participated in less than 5% of total audit hours, indicating that over 95% of the audit hours were conducted by the primary firm. No specific dollar value for ethics-related regulatory fines in the past three years was found, nor was there information on financial restatements, transparency index scores, ESG controversy scores, complaint resolution times, board conflict-free percentages, or third-party verification of ethical claims.

Planet-Friendly Business

Thryv Holdings, Inc. has transitioned to a 100% Work From Home model, eliminating a permanent national office.

The company's Yellow Pages and White Pages directories (print and online) were certified as carbon neutral by the Australian Government for FY2022-23 and FY2023-24. Thryv prioritizes paper procurement with Forest Stewardship Council (FSC) or Programme for the Endorsement of Forest Certification (PEFC) certification, followed by paper with meaningful recycled content. Print directories are recyclable, with instructions provided, and all soft plastic packaging is labeled according to Australian Packaging Covenant Organisation (APCO) guidelines. Thryv Australia is an APCO member working towards National 2025 targets. The company targets print directory distribution to likely users to minimize waste. No specific quantitative data on company-wide emissions, renewable energy, water use, waste diversion rates, or other detailed environmental metrics is publicly available.

Respect for Cultures & Communities

Thryv Holdings, Inc. has 2 formal partnerships with local community groups, specifically GetintheLoop and airdriechamber, for a local business makeover contest.

The company's Thryv Small Business Foundation awards grants ranging from $2,500 to $15,000 to small businesses. Thryv also acknowledges the Traditional Custodians of the land and expresses respect for Elders past and present, extending this to all Aboriginal and Torres Strait Islander peoples, and states a commitment to continuous learning, embracing diversity, and supporting self-determination, reconciliation, and inclusion.

Safe & Smart Tech

Thryv Holdings, Inc. reported no material cybersecurity incidents or breaches as of December 31, 2024, and no reported breaches for 2023.

The company requires employees to complete annual information and privacy training, with ad-hoc training on cyber risks. Thryv's cybersecurity investment is stated as $2.8 million annually. When compared to its 2023 total revenue of $916.961 million, this represents approximately 0.31% of revenue. The company's privacy notice indicates it collects sensitive personal information, including government IDs, precise geolocation, and medical information, and retains data as necessary or relevant for collection purposes, without specifying strict retention periods. It also states that data is shared for cross-contextual behavioral advertising. While the company is subject to various US and international privacy and data protection regulations (GDPR, CCPA, HIPAA) and mentions ongoing regulatory investigations, no specific details on its compliance program or outcomes are provided, and an SEC subpoena related to client conversion was noted.

Zero Waste & Sustainable Products

Thryv Australia reported no regulatory actions, violations, fines, or compliance issues related to waste disposal for FY2022-23.

The company also provides messaging in its Yellow Pages and White Pages directories about recycling, indicating some customer waste education efforts.