Better Health for All

Yext demonstrates strong commitment to mental health, implementing comprehensive mental health-specific training for over 1,200 managers between February and March 2024.

This initiative resulted in 96% of managers gaining a better understanding of their role in supporting mental health at work, 93% feeling more confident in fostering a supportive culture, and 88% being more likely to check in with their team about well-being. The company also exhibits robust healthcare data responsibility, helping large health systems maintain HIPAA compliance by safeguarding patient privacy. Its platform automatically detects personal health information (PHI) in patient reviews, routing it through a redaction workflow, and ensures provider and facility updates remain auditable. Furthermore, Yext's platform contributes to healthcare education by providing accurate information on locations, providers, and services, which improves visibility and patient search intent. The company's products do not have direct safety implications for physical or mental health, nor do they carry health risks requiring disclosure. Yext does not offer health-related products directly to consumers, engage in external health equity programs, or directly support the external healthcare workforce.

Fair Money & Economic Opportunity

Yext is a software-as-a-service (SaaS) company that provides a platform for businesses to manage their digital presence

. Its core business does not involve offering lending, deposit, or other consumer financial products. Consequently, the company does not have APR or fee structures to evaluate, nor does it generate revenue from high-cost financial products. Yext does not offer consumer credit products, provide debt products, or operate financial service access points. While Yext has internal diversity, equity, and inclusion (DEI) initiatives and works on product accessibility , these do not directly correspond to the financial services-specific definitions of the KPIs in this rubric, such as a loan/insurance book or financial literacy programs for consumers.

Fair Pay & Worker Respect

For fiscal year 2025, the ratio of the Chief Executive Officer's annual total compensation to the median employee's annual total compensation was 4:1.

In 2022, 89% of Yext employees stated that Yext is a great place to work, a figure 32% higher than the average U.S. company. The company conducts an annual employee survey to measure engagement and identify areas for improvement. Yext offers compensation packages that include market-competitive pay, an Employee Stock Purchase Plan, healthcare and retirement benefits, paid time off, family leave, and flexible work schedules. The company is committed to providing a safe, productive, discrimination-free, and harassment-free work environment, with all employees responsible for compliance with the Code of Conduct and Employee Handbook, which includes an anti-harassment policy. Yext supports six employee resource groups.

Fair Trade & Ethical Sourcing

The provided article links to governance documents such as a UK Modern Slavery Act Statement and a Code of Business Conduct and Ethics.

However, it does not contain any quantitative data or specific metrics related to Yext's fair trade and ethical sourcing practices, including fair trade certification, audit frequency, forced/child labor incidents, supply chain traceability, remediation speed, ethical clause coverage in contracts, materials risk, or supplier diversity spend.

Honest & Fair Business

No specific, concrete data points were found in the provided articles to assess Yext Inc. against the 'Honest & Fair Business' ethical value. Information regarding regulatory fines, transparency index scores, details on whistleblower policy strength or effectiveness, financial restatements, audit coverage percentages, ESG controversy scores, complaint resolution times, board conflict-free percentages, anti-corruption policy strength, or third-party verification of ethical claims was not explicitly provided

. While a Code of Business Conduct and Ethics and a whistleblower policy are mentioned as existing, no details on their implementation, scope, or effectiveness are available to map to the rubric . An independent external audit by Ernst & Young LLP is mentioned, but no percentage of coverage or scope beyond financial statements is provided .

No War, No Weapons

No evidence was found in the provided article to assess YEXT.US against any of the 'No War, No Weapons' KPIs. The article discusses the Department of Defense's Responsible AI initiative

and does not contain specific metrics or information related to YEXT.US's operations, policies, or investments concerning arms, defense, or peacebuilding.

Planet-Friendly Business

Yext has partnered with Greenplaces to measure its total carbon emissions from global operations.

The company is educating its workforce on carbon footprint and implementing emission reduction strategies. Yext has also partnered with Google to integrate sustainability attributes into its Knowledge Graph. , enabling customers to sync sustainability information to their Google My Business listings in real-time. , including automatic recycling and hotel sustainability fields. No specific quantitative data on emissions, targets, renewable energy, water use, waste, or other environmental performance metrics is provided.

Respect for Cultures & Communities

Yext, a SaaS company, has no reported cultural appropriation incidents, cultural site disruptions, or cultural incidents, aligning with a business model that typically does not involve direct interaction with culturally sensitive physical environments.

Similarly, the company's operations do not necessitate specific cultural impact assessment protocols, FPIC processes, community governance inclusion, or social license to operate, as these are generally not applicable to its software-as-a-service model. No specific quantitative data is available regarding formal partnerships with indigenous or local community groups, revenue reinvested in local community development, local employment ratios, grievance mechanisms for community concerns, cultural preservation investment, local procurement, indigenous supplier engagement, charitable giving to cultural heritage organizations, community fund allocation, language inclusivity scores, or cultural sensitivity training completion rates.

Safe & Smart Tech

Yext has not reported any material cybersecurity incidents as of March 13, 2024, and assigned a moderate risk internally to the Log4j2 vulnerability in December 2021.

The company has a section for AI in its Trust Center, covering training data, security, and monitoring. Yext holds numerous certifications and complies with various regulations, including GDPR, HIPAA, PCI DSS, SOC 2, CCPA/CPRA, DAA, EU-US Privacy Shield, Swiss-US Privacy Shield, SCCs, and Japan's APPI. Employee, phishing, and secure development training are provided. Sensitive information, such as credit card numbers and login credentials, is encrypted in transmission using SSL, and the company has an A+ Qualys SSL Labs grade. IP addresses are hashed before storage. However, Yext's vulnerability management policy dictates a 90-day remediation timeline for critical vulnerabilities. The company conducts penetration testing and uses Semgrep and internal tooling for vulnerability management, also encouraging bug bounty participation. Yext offers comprehensive user data controls, allowing individuals to withdraw consent, opt out of profiling, and exercise rights to access, correct, delete, restrict, and port their data. For data minimization, Yext anonymizes specific user data after 6, 12, or 24 months and does not collect precise geolocation data by default.