Better Health for All

ZoomInfo's core products, a B2B database and sales intelligence platform, have no direct positive or negative health impact, and the company does not offer health-related products or services. Therefore, most health-related KPIs are not applicable. However, the company does handle data and has certifications for ISO 27001, ISO 27701, SOC II, and complies with EU-US Data Privacy Framework, GDPR, and CCPA.

Despite these certifications, there is a lack of clarity regarding a Business Associate Agreement (BAA) and how the company handles Protected Health Information (PHI), indicating a gap in transparency and specific protocols for health data.

Fair Pay & Worker Respect

For the fiscal year 2024, ZoomInfo's CEO to median employee pay ratio was 51:1.

The company met gender and race pay parity standards, as stated in its 2023 Sustainability Report. ZoomInfo claims its turnover rate is lower than the industry average as of February 20, 2022. The company agreed to pay $29,557,612 in November 2024 to settle a private litigation related to privacy violations, which is not a labor law or human rights violation.

Fair Trade & Ethical Sourcing

ZoomInfo Technologies Inc. is a software company that provides a B2B database and sales intelligence platform, with revenue primarily from subscription fees. The provided articles and company description indicate that the company does not procure or trade physical commodities, nor does it have a supply chain that would typically fall under the scope of fair trade and ethical sourcing. Consequently, there is no evidence to score any of the KPIs related to fair trade certifications, supplier audits, forced/child labor incidents, supply chain traceability, remediation processes, ethical sourcing clauses, high-risk materials, or supplier diversity spend.

All relevant KPIs are therefore assigned a tier of 0, indicating N/A due to the nature of the business.

Honest & Fair Business

A securities class action lawsuit has been filed against ZoomInfo Technologies, Inc., alleging the company made materially false and misleading statements about its financial status between November 10, 2020, and August 5, 2024.

The complaint states that ZoomInfo later disclosed significant losses and reduced revenue guidance. While the company's governance overview includes policies related to anti-bribery and anti-corruption, no specific details regarding the strength, enforcement, or effectiveness of these policies are provided.

Kind to Animals

ZoomInfo Technologies Inc. is a software company providing a B2B database and sales intelligence platform.

Its core business operations do not involve animals, animal products, or animal testing. The provided articles contain no specific data points or mentions related to cruelty-free certifications, animal testing, humane operations, wildlife conservation impact, ethical input substitution, supplier audits for animal welfare, cage-free sourcing, animal agriculture ethics, or any related R&D or policy engagement. Therefore, all KPIs for the 'Kind to Animals' value are scored as N/A, as they are not applicable to the company's business model.

No War, No Weapons

The provided articles, which are sustainability reports from ZoomInfo, explicitly state that they contain no data directly relevant to the 'No War, No Weapons' value.

Therefore, no KPIs can be scored based on the available evidence.

Planet-Friendly Business

ZoomInfo has committed to achieving 100% Scope 1 and 2 carbon neutrality by 2025.

The company powers more than 90% of its cloud footprint through renewable energy. More than 80% of its facilities have earned LEED Silver certifications. The company has not reported any specific regulatory actions, violations, fines, or compliance issues across the provided articles.

Respect for Cultures & Communities

The company has no reported cultural appropriation incidents, regulatory actions, violations, or fines related to cultural appropriation or respect for cultures and communities across the provided articles.

No specific data points were found for any other KPIs related to formal partnerships with indigenous or local community groups, revenue reinvested in local development, cultural impact assessment protocols, local employment ratios, grievance mechanisms, community complaint resolution times, FPIC participation rates, community governance inclusion, cultural preservation investment, local procurement, indigenous supplier engagement, cultural site protection, social license to operate, charitable giving to cultural heritage organizations, community fund allocation, language inclusivity, cultural incident response, or cultural sensitivity training completion.

Safe & Smart Tech

ZoomInfo has established AI principles aligned with NIST's AI Risk Management Framework, a Data Ethics Policy, a Data Advisory Board, and a Generative AI Security Policy.

The company holds a comprehensive set of privacy and security certifications, including ISO 27001 (since 2020), ISO 27701 (since 2021), ISO 27017, ISO 27002:2022, SOC 2 Type II, and multiple TRUSTe certifications (GDPR, CCPA, Enterprise Privacy & Data Governance, and Responsible AI). ZoomInfo requires annual, interactive, and continuous security awareness training for all employees and contractors. Customer data at rest is encrypted with AES256, and browser-client communications use TLS 1.2. The company implements Multi-Factor Authentication (MFA) and Single Sign-On (SSO). ZoomInfo integrates privacy into AI system design and applies Cloud Security Alliance and ISO principles in product development. The company processes data in accordance with applicable law, with a Data Ethics Policy addressing data minimization, and retains most data for 90 days, with some systems retaining data for over a year. ZoomInfo maintains compliance with GDPR and CCPA regulations, with TRUSTe validations renewed annually since 2021. The company's AI models undergo a robust evaluation process with human evaluators, and it aims for explainable AI use with details provided at the point of use.