Better Health for All

The company exhibits severe issues with user safety and healthcare data responsibility. It experienced multiple serious data breaches, including one affecting 1.3 million users of the eHAC app

and a leak of the President's vaccine certificate . These incidents indicate catastrophic safety failures, with an adverse events rate far exceeding 100 per million users. Furthermore, there are significant concerns regarding healthcare data responsibility, including poor data protection, lack of registration of the PeduliLindungi app with government Electronic System Organizers , and a lack of specific data protection legislation . This points to inadequate consent protocols and breaches affecting over 100,000 people. Risk transparency is also poor, with no published security audit results and deflecting responses to breaches . On a positive note, Telkom Indonesia made a significant contribution during the COVID-19 pandemic. Its One Data System for COVID-19 vaccination (SDVC) contains over 600 million vaccination records and played a role in achieving Indonesia's COVID-19 herd immunity goal , demonstrating exceptional crisis response capabilities. The company's products do not have addiction potential, and it does not hold healthcare-related patents, conduct clinical trials, or produce food/nutritional products, making these KPIs not applicable.

Fair Money & Economic Opportunity

Telkom Indonesia, a telecommunications provider, demonstrates strong geographic inclusion by having connectivity reaching over 98% of Indonesia's population.

This extensive network is crucial for enabling digital financial access in underserved regions. Additionally, over 72% of new subscriber acquisitions in 2024 originated from outside Jakarta, indicating a focus on expanding services to non-metro areas. As Telkom's core business lies outside direct financial services such as lending or deposit products, KPIs related to consumer credit (pricing fairness, exploitative fee exposure, debt burden ratio, fair lending compliance, wealth building outcomes, and product simplicity for financial products) are not applicable. Similarly, the company does not maintain a loan or insurance book, making the inclusion initiatives KPI not applicable in that context. While Telkom supports digital literacy and business capacity building, these are not explicitly financial literacy programs as defined by the value. There is no specific evidence regarding customer financial data portability or profit reinvestment in community finance.

Fair Trade & Ethical Sourcing

No specific, quantitative data related to Telekomunikasi Indonesia's fair trade and ethical sourcing practices, supply chain audits, forced/child labor incidents, traceability, remediation speed, ethical clause coverage, materials risk, or supplier diversity spend was found in the provided articles. The articles discuss general issues of child labor in supply chains

and potential forced labor in Indonesian nickel production, but do not provide company-specific information for TLK.US regarding its procurement, policies, or incidents.

Honest & Fair Business

Telkom is currently subject to investigations by the SEC, launched in October 2023, and the DOJ, initiated in May 2024.

These inquiries concern potential FCPA violations, accounting, and disclosure issues related to a 4G BTS infrastructure project involving a subsidiary. The company has a comprehensive anti-corruption and anti-fraud policy, having implemented the ISO 37001:2016 Anti-Bribery Management System (SMAP) since 2020 and receiving certification for several work units in 2023. This policy is based on risk assessment, integrated into business operations, and supported by mandatory annual training and an Integrity Pact for all employees. Telkom also maintains a formal Whistleblowing System (WBS), updated in 2021/2022, which guarantees reporter confidentiality and provides 7 complaint channels. In 2018, the WBS received 24 complaints, with 5 assessed for further investigation.

Kind to Animals

Telekomunikasi Indonesia invested Rp 11,199,138,467 in environmental initiatives in 2024

, which is approximately 0.06% of its operating income (Rp 18,437 Billion). These initiatives included planting 102,450 trees , 62,250 mangrove trees , and transplanting 896 coral reef substrates. The company's core business as a telecommunications provider does not involve animal testing, animal agriculture, or the use of animal-derived ingredients, rendering other animal welfare KPIs not applicable.

Planet-Friendly Business

Telkom Indonesia's total Scope 1, 2, and 3 greenhouse gas emissions were 2.390 million tCO2e in 2023, increasing to 2.417 million tCO2e in 2024.

The company sources approximately 0.10% of its operational energy consumption from renewables. Telkom has committed to reduce carbon emissions from Scope 1 and 2 by 20% by 2030 compared to a 2020 baseline. , , but these targets are not stated as SBTi-validated. The company diverted 80% of its fiber optic cable waste from final disposal in 2024. , Telkom's 2023 Climate Risk Report refers to the IFRS S2 disclosure framework, which is built from TCFD recommendations, indicating alignment. The company conducted comprehensive climate scenario analysis in 2023 for physical and transition risks, utilizing SSP1-2.6, SSP5-8.5, NGFS Net Zero 2050, and NGFS Current Policies scenarios, and detailed this in its 2023 Climate Risk Report.

Respect for Cultures & Communities

The provided articles do not contain specific, quantifiable data points for any of the KPIs related to Respect for Cultures & Communities. While Telkom's ESG assessment in 2022 highlighted 'Indigenous Peoples' Rights' as an area needing improvement in transparency and documentation of resolution initiatives, this is a qualitative assessment of a data gap, not a concrete data point for scoring against the defined KPIs

. Similarly, Telkom's support for the Cecer Tourism Village and initiatives like 'Indonesia Keren' are mentioned, but no quantitative metrics such as the number of formal partnerships, percentage of revenue reinvested, or specific cultural impact assessment protocols are provided to meet the rubric's thresholds.

Safe & Smart Tech

No specific, concrete data points were found in the provided articles to assess Telekomunikasi Indonesia (TLK.US) against any of the 'Safe & Smart Tech' KPIs. While an investigation into alleged data breaches at Telkom Indonesia was mentioned, the company denied the breach of IndiHome customer data.

Additionally, Telkom issued warnings to customers about external fraudulent schemes impersonating their service. Other articles discussed cyberattacks on Indonesia's national data center, the broader Indonesian cybersecurity market, or government wiretapping agreements with telecommunication operators, none of which provided direct, scorable evidence for TLK.US's specific security practices, investments, or policies.