Better Health for All
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Telekom Austria AG contributes to responsible health data management by offering an online backup service that assists healthcare institutions in complying with stringent data protection regulations, including GDPR, the Austrian Data Protection Adaptation Act, and guidelines from the Austrian Medical Association.
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Furthermore, the company addresses potential health risks associated with mobile communications by citing research from organizations like WHO and ICNIRP, adhering to safety standards such as OVE guideline R 23-1:2017, and providing specific details on health risks and benefits in a dedicated brochure.
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Fair Money & Economic Opportunity
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Telekom Austria AG is a telecommunications provider, not a financial institution. The 'Fair Money & Economic Opportunity' value and its associated KPIs are designed to assess companies that lend, insure, move, or store money. As such, the company's core business does not involve offering financial products or services like consumer credit, loans, or deposit accounts. Consequently, there is no applicable data for metrics such as underserved client share, pricing fairness, exploitative fee exposure, inclusion initiatives, fair lending compliance, wealth building outcomes, profit reinvestment in community finance, debt burden ratio, geographic inclusion for financial services, or product simplicity for financial products. While the company engages in digital competence initiatives, these are not explicitly defined as financial literacy programs. Therefore, all relevant KPIs are scored at the '0' tier, indicating they are not applicable to the company's operations.
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Fair Pay & Worker Respect
30
The company's Group-wide pulse survey in November 2023 reported an employee engagement score of 76 points.
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The Group-level employee turnover rate was 4.6% in 2023.
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Telekom Austria AG's Long-Term Incentive program for its Management Board includes the reduction of the gender pay gap as an ESG goal for 2024 and 2023, with a target to close the equal pay gap by year-end 2025.
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The company is a signatory of the UN Global Compact since February 2013
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and is committed to ILO principles, human rights, diversity, equity, inclusion, and fair labor practices, including the right to collective bargaining and equal pay. An annual employee satisfaction survey is conducted, and a whistleblowing platform, "tell.me", is available for reporting potential breaches.
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Staff councils are in place to represent employees.
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In 2023, the whistleblower portal received five tip-offs and complaints related to human rights or environmental law.
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The company faced lawsuits from the Austrian Federal Chamber of Labor in January 2024
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regarding service flat rates; one related to activation fees was dismissed by the court of first instance in January 2025, though the decision is not yet legally binding.
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Service fees have not been agreed with customers since February 2024 to avoid risk.
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Fair Trade & Ethical Sourcing
0
No quantitative data was found in the provided articles for any of the KPIs related to Fair Trade & Ethical Sourcing. While the company mentions policies such as a Responsible Minerals Policy
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, a Supplier Code of Conduct
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, and a Responsible Sourcing Policy
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, and refers to vendor risk assessments
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and external ESG assessments
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, there is no specific information on the percentage of spend covered by fair-trade certifications, audit frequencies, the number of forced or child labor incidents, traceability coverage, remediation speed, the percentage of contracts with enforceable ethical clauses, the share of spend on high-risk materials, or supplier diversity spend.
Honest & Fair Business
30
Telekom Austria Group's subsidiary, A1 Belarus, incurred a EUR 24 million fine in 2024 for administrative violations, which was subsequently converted into a network expansion obligation.
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On the positive side, the company maintains a robust whistleblower program, "tell.me," which is aligned with ISO 37002.
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This platform allows anonymous reporting, protects whistleblowers from retaliation, and offers compensation for proven cases.
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In 2023, 31 material issues were reported via the platform, leading to 37 actions taken.
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The company's anti-corruption policy is comprehensive, conforming to ISO 37001, the US FCPA, and the UK Bribery Act.
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It explicitly prohibits facilitation payments, sets a €200 limit for gifts per business partner per half-year, and is supported by extensive training, with over 41,800 e-learning courses and 7,000 instructor-led participants in 2023.
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The Compliance Management System, encompassing anti-corruption, antitrust, sanctions, and capital market compliance, has been regularly audited by external firms, receiving an unqualified audit opinion from BDO in 2022/2023.
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Ernst & Young also provided limited assurance on the consolidated non-financial report for 2023.
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Furthermore, all ten shareholder representatives on the Supervisory Board have declared their independence in accordance with the Austrian Code of Corporate Governance.
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Kind to Animals
0
As a telecommunications provider, Telekom Austria AG's core business model does not involve activities typically associated with animal welfare. The company has no animal-derived products, does not conduct animal testing, nor does it engage in animal husbandry or agriculture operations. Consequently, KPIs such as cruelty-free certification, alternative testing usage, humane certifications for operations, ethical input substitution, cage-free sourcing, animal testing policy and volume, innovation investment in animal-free technologies, animal agriculture ethics, and animal-free R&D collaboration are not applicable (scored 0).
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For other animal-related KPIs, including wildlife conservation impact, animal-related supplier audits, and public policy engagement on animal welfare, no specific data was found in the provided articles, leading to their omission.
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No War, No Weapons
0
The provided articles outline Telekom Austria Group's ESG goals, sustainability strategy, environmental policy, human rights policy, responsible sourcing policy, and conflict minerals policy. A double materiality assessment, conducted in 2023 and reviewed in 2024, identified 37 material topics across environmental, social, and governance categories
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. The assessment considered topics from other ICT and telecommunications companies, international standards (GRI, SASB), and ESRS standards
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. The process involved expert workshops and stakeholder input
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. The results are reviewed annually to account for trends and regulatory changes
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. The company aims to quantify material risks and opportunities to integrate them into its overall risk perspective
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. A1 Group participates in external ESG ratings and indices, but no specific quantitative data related to TA1.XETRA or No War, No Weapons is provided in the article. Consequently, there is no evidence to assess the company against these metrics.
Planet-Friendly Business
0
No evidence available to assess TELEKOM AUSTRIA AG on Planet-Friendly Business.
Respect for Cultures & Communities
0
The provided articles, including the 'A1 at a Glance 2024' document and various ESG strategy overviews, do not contain specific, quantifiable data points for any of the KPIs related to 'Respect for Cultures & Communities'.
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Several articles explicitly state that information regarding cultural appropriation incidents, cultural impact assessment protocols, local employment ratios, grievance mechanisms, cultural preservation investment, local procurement, indigenous suppliers, cultural site protection, social license operations, charitable giving, community fund allocation, language inclusivity, cultural incident response, or cultural training completion is not explicitly stated or is missing.
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Therefore, no KPIs can be scored based on the available evidence.
Safe & Smart Tech
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Telekom Austria Group experienced a data breach from November 2019 to May 2020, where attackers compromised some databases, leading to a whistleblower's claim of customer data queries and downloads, though the company stated no sensitive customer data was accessed.
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This constitutes a rare unauthorized data use incident. Despite this, the company has a strong security posture, evidenced by an 80.6 out of 100 Security Awareness Index in 2023, supported by yearly training plans for all personnel, including phishing tests.
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The company holds comprehensive privacy and security certifications, including ISO 27001 (since 2005), ISAE 3402, ECO Datacenter 3.0, and has committed to ISO 27701.
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,
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It also maintains a vulnerability disclosure program, conducts monthly vulnerability checks, penetration testing for new products, and uses code analysis tools.
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,
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Data minimization practices are excellent, with logging data deleted after two months, WLAN performance data after three months, and traffic data within three months after payment.
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,
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Regulatory compliance is exemplary, adhering to GDPR, national telecommunications laws, FCPA, UK Bribery Act, and holding external certifications for its Compliance Management System (ISO 37301, 37001).
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,
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User data control is excellent, with comprehensive rights including information, rectification, erasure, restriction, data portability, objection, and the right to revoke consent.
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The company employs a privacy-by-design methodology, integrating security and privacy controls throughout the development lifecycle.
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Authentication security includes multi-factor authentication requirements and single sign-on.
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The company promotes the freedom of users to hold and share information and has joined the UN Global Compact.
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,
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Encryption implementation includes state-of-the-art encryption for data transmission, full-disk encryption on endpoints, and encrypted password storage.
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Zero Waste & Sustainable Products
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In 2024, 99% of fixed-line devices marketed in Europe were sustainably packaged.
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The Magenta TV Stick housing is made from 95% recycled material.
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The company aims to achieve Zero Waste to Landfill certification by 2030.
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It operates a refurbishment and recycling center in Bulgaria, opened in 2016, and systematically dismantles and separates old devices for professional recycling.
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In 2024, its mobile phone take-back program collected over 9 million devices, and it refurbished approximately 1.35 million customer devices and 1.05 million fixed-line devices in Germany.
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Additionally, it recycled around 630,000 fixed-line devices, sold 314 tons of old network technology, recycled 215 tons of old network technology, and recovered 1,430 tons of copper cable in Germany in 2024, contributing to an 18% reduction in group-wide waste generation compared to 2023.
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Its initiatives are guided by the 9Rs framework.
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