Better Health for All
-20
VEON's subsidiaries are actively developing and acquiring digital health platforms and using AI for diagnostics, contributing positively to health outcomes. Kyivstar acquired Tabletki.ua, a digital platform for finding, comparing, and reserving medicines and other health products in Ukraine, and previously acquired Helsi, a digital healthcare platform.
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Banglalink launched Health Hub, a digital health aggregator platform providing access to affordable digital health services.
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Beeline collaborates with Sechenov Medical University to use AI in diagnostic medicine for early detection of hip joint damage, kidney disease, and potential cancers.
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These initiatives represent growing investments in health-positive offerings, providing modest health benefits. The company's core telecommunications services do not have direct health impacts, resulting in no revenue from harmful products. Tabletki.ua enables transparent pricing for medicines and is used by millions in Ukraine, aiming to make healthcare more accessible.
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Health Hub offers medical services at substantially lower costs through subscription packages and is designed for a country with dispersed health services.
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VEON and Kyivstar plan to invest USD 1 billion in Ukraine between 2023-2027, which includes strategic acquisitions in healthcare.
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However, the company's general terms and conditions for digital services, including health-related ones, state that users are responsible for backing up their data and that the company is not liable for data loss, indicating basic data protection with some vulnerabilities. During the Ukraine crisis, Kyivstar's network was targeted by a cyberattack in December 2023, impacting services for millions of customers, which suggests a structured but moderately flexible crisis response. The company provides free or subsidized internet to 1,760 educational institutions and mobile literacy programs to 1.27 million individuals, but this is not explicitly health education.
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Beeline's AI technology was originally developed for the 'Lisa Alert' project to locate missing people, which is a basic recognition of mental health needs but with limited practical support.
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Fair Money & Economic Opportunity
-20
VEON's JazzCash digital financial services platform serves 54 million customers, many of whom are described as excluded from formal credit, such as small business owners and daily wage earners.
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This represents approximately 33.75% of VEON's total 160 million customers, indicating a significant reach into underserved segments.
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The company operates across five frontier markets, including Pakistan, Ukraine, Bangladesh, Kazakhstan, and Uzbekistan.
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While VEON is expanding connectivity to remote areas in Kazakhstan, including villages with populations of around 100 people, and Beeline Kazakhstan's 4G networks cover 77% of the population, the company does not provide a percentage of its service points in underserved areas.
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VEON offers financial literacy and skills development programs, which have benefited 1.27 million individuals.
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However, this represents less than 1% of its approximately 160 million customers.
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The company does not provide specific data on pricing fairness, exploitative fee exposure, the share of its loan book dedicated to inclusion, customer data portability, fair lending compliance, wealth building outcomes, profit reinvestment in community finance, product simplicity, or customer debt burden ratios.
Fair Pay & Worker Respect
-30
VEON reported that, with the exception of a few hundred Ukrainian employees, no collective bargaining agreements apply to its 18,008 employees in 2024.
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This indicates a very low percentage of union coverage. Furthermore, a 2016 complaint to the Dutch National Contact Point (NCP) for the OECD Guidelines alleged that VEON, through its subsidiary Banglalink, engaged in violations of workers' rights, including dismissing four union leaders, threatening union members, and non-recognition of the Banglalink Employees Union (BLEU).
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The NCP recommended that VEON promote freedom of association and respect employees' decisions on trade union membership.
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The company's overall annual employee turnover rate in 2024 was 18.2%, calculated from country-specific data.
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Jazz, a VEON operating company, reported an employee Net Promoter Score (eNPS) of 96% in Q1 2024, up from 54% in Q1 2023.
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However, the rubric uses an engagement index out of 100, not eNPS. Glassdoor reviews from December 2025 to February 2026 show an average employee rating of 4.2 out of 5 stars, with 82% recommending working at VEON to a friend.
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In 2023, the Bangladesh Telecommunication Regulatory Commission (BTRC) issued a claim of approximately US$74 million against Banglalink following an audit, which included US$39 million for interest.
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Fair Trade & Ethical Sourcing
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No specific, quantitative evidence was found across the provided articles for any of the KPIs related to Fair Trade & Ethical Sourcing. While the company's Business Partner Code of Conduct outlines expectations for ethical behavior, including prohibitions against forced and child labor, and mentions due diligence and periodic reviews,
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no concrete data points such as percentages of certified spend, audit frequencies, number of substantiated incidents, traceability coverage, remediation speeds, or ethical clause coverage percentages were provided. Therefore, no KPIs could be scored against the rubric.
Honest & Fair Business
-30
VEON was issued a claim of approximately US$74 million by the BTRC in June 2023, with US$16 million deposited by November 2023.
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The company has a 'Speak Up' policy allowing confidential and anonymous reporting via an externally supported system, which prohibits retaliation.
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Feedback on reports is provided within three months.
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The number of SpeakUp reports increased from 272 in 2022 to 358 in 2024, with 50% substantiated or partially substantiated in 2024.
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In 2020, the AFM asserted that goodwill impairment tests were not applied correctly, potentially requiring a restatement of financial statements.
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The company's Clawback Policy, effective October 2023, allows recovery of erroneously awarded incentive-based compensation if an accounting restatement is required.
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MSCI upgraded VEON's ESG rating from 'A' to 'AA' in February 2024.
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Of the seven board members elected in 2024, four are independent, representing approximately 57%.
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VEON has a Code of Conduct with zero tolerance for bribery and an Anti-bribery and Corruption policy.
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In 2020, 13,928 employees completed anti-bribery and corruption training, which is mandatory for medium and high-risk staff.
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In December 2023, VEON engaged an independent external service provider to assess its HQ information security management system against ISO 27001, achieving certification in September 2024.
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The company also requested an independent third party to provide assurance for several KPIs, including security incidents and anti-corruption training completion.
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Kind to Animals
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No specific, concrete data points related to animal welfare, animal testing, animal-derived products, or measurable wildlife conservation initiatives were found in the provided articles for VEON.US. The articles primarily focus on financial performance, telecommunications services, and general ecological survey work by 'VEON Ecology' without providing evidence for any of the 'Kind to Animals' KPIs as defined by the rubric.
No War, No Weapons
-40
VEON has committed to invest USD 1 billion into the development of the Ukrainian economy and to rebuild its digital infrastructure from 2023 to 2027.
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Kyivstar, a VEON subsidiary, has also allocated over UAH 2 billion over the past two years to help Ukraine overcome wartime challenges, including providing support for the Armed Forces and social projects.
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Based on FY24 revenue of US$4,004m, the annual equivalent of these commitments (approx. US$225m/year) represents about 5.62% of revenue.
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The inclusion of 'support for the Armed Forces' within this allocation, even in the context of wartime challenges, aligns with a negative tier for peacebuilding investment. VEON is in the process of selling its Russian operations (VimpelCom and local telco Beeline) for $2.1 billion, with the sale announced in November 2022 and expected to complete ahead of October 2023.
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This divestment from a conflict-affected region, while significant, is a reactive measure rather than a proactive policy for immediate divestment upon conflict exposure. VEON's Code of Conduct states that it respects fundamental human rights and complies with all applicable sanctions, export, import, and trade controls.
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However, the company only publicly cites alignment with the UN Guiding Principles on Business and Human Rights, without evidence of third-party audits noting major gaps or uneven implementation across divisions.
Planet-Friendly Business
-70
VEON's total Scope 1 and 2 GHG emissions were 0.814 million metric tons in 2024, an increase from 0.600 million metric tons in 2023.
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Scope 3 emissions are not disclosed.
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The company has not set specific reduction targets or initiatives as part of its climate commitments, and there are no SBTi-validated targets.
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Jazz, a VEON subsidiary, has pledged to achieve net-zero carbon emissions by 2050.
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The company's physical risk level is moderate, with 5.6% (41) of its physical assets identified as stranded and 22.6% (164) as stressed by 2030.
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VEON has partial TCFD mapping but lacks scenario analysis. Rudimentary climate scenario analysis considers only business-as-usual and ignores transition risks. The share of operational energy from renewables is low; in 2024, 17,938 MWh of solar energy was used for the network, and 441 MWh of renewable energy for offices, out of a total energy consumption of 2,148,607 MWh.
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The number of base stations using solar and/or wind energy increased from 993 in 2023 to 1,085 in 2024.
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Jazz cut 4,000 tonnes of CO2 emissions by reducing SIM card size.
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VEON has a basic climate justice program, with Jazz collaborating with the IFC Climate2Equal program to address the climate impact of the gender gap, particularly for women in flood-affected areas.
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Respect for Cultures & Communities
20
VEON is actively engaged in language inclusivity, having launched Kaz-LLM, a large language model in Kazakhstan.
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The company is also developing local language AI LLMs for Urdu, Pashto, and Punjabi in Pakistan, and integrates local-language AI tools in its digital services across six countries.
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Safe & Smart Tech
0
No evidence available to assess VEON Ltd. on Safe & Smart Tech.
Zero Waste & Sustainable Products
0
No specific, quantitative data points related to waste diversion rates, product recyclability, packaging sustainability, recycled content, single-use plastic reduction, take-back programs, circular design, waste reduction initiatives, hazardous waste management, product durability, repairability, waste audit frequency, zero-waste certification, waste disposal violations, material efficiency, packaging-to-product ratio, waste reduction targets, supplier waste requirements, or customer waste education were found in the provided articles. While 15,678 tons of electronic waste were recycled in 2022,
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this is a raw quantity and does not map to any of the percentage-based or specific metric KPIs in the rubric.