Better Health for All

Airtel Africa's core telecommunication and mobile money services enable significant health benefits. Through a partnership with Mobihealth International, the company provides affordable digital healthcare across Africa, including 24/7 telehealth consultations, electronic prescriptions, diagnostic services, and access to medications.

In response to the COVID-19 pandemic, Airtel partnered with UNICEF to provide remote learning and mobile cash transfers to an estimated 133 million school-age children in 13 sub-Saharan African countries, including zero-rating educational content. The company explicitly targets vulnerable populations, such as those in rural areas, children affected by conflict or disabilities, and families facing socio-economic hardships. Airtel also provides free internet and zero-rates online educational content, with a goal to reach over one million children by 2027. The company's business model does not generate revenue from products with direct negative health outcomes, nor do its products carry health risks requiring disclosure to users. It is not involved in healthcare-related patents, food products, addiction-potential products, or clinical trials.

Fair Money & Economic Opportunity

Approximately 26.8% of the company's total customer base consists of mobile money customers, a segment explicitly targeted at unbanked and underbanked populations.

The company operates a formal financial inclusion strategy across 14 markets, offering microloan and overdraft products, a merchant payment service for SMEs, and group savings initiatives. However, a subsidiary was fined 3% of its 2019 revenue by the Zambia Competition Consumer Protection Commission in 2022 for discriminatory pricing and abusing its dominant position, a decision currently under appeal. In 2023/24, the company reinvested approximately 0.13% of its operating profit into community services and a partnership with UNICEF. The company provides 66% population coverage in rural areas, supported by over 15,300 4G infrastructure sites in these locations.

Fair Trade & Ethical Sourcing

Airtel Africa directed 72% of its procurement budget to local suppliers in 2023/24.

All suppliers are required to include a dedicated human rights clause in their contracts, and alignment with the company's Code of Conduct is a fundamental requirement for all agreements. The company reported zero breaches identified through its whistleblowing mechanism in both 2023/24 and 2024/25. No confirmed significant risks or incidents of child or forced labour were found during the 2024/25 reporting period, and no reported incidents of child labour were found in 2023/24. The company investigated 73 incidents in 2024/25 and 67 in 2023/24, none of which concerned human rights violations. Airtel Africa uses the Global Slavery Index to assess country risk profiles and conducts annual ESG due diligence assessments of its top 100 vendors.

Honest & Fair Business

Airtel Africa maintains a robust whistleblowing policy, approved by its Board and Audit and Risk Committee in March 2024.

This policy applies to all employees and third parties, offering a 24/7 anonymous and confidential hotline available in multiple local languages. An independent external firm, KPMG, manages the process, with the Ombudsperson acknowledging complaints within 48 hours. The company received 180 reports, with 92% closed quickly, and enforces a strict non-retaliation policy for good faith reports. The company also implements a zero-tolerance Anti-Bribery and Corruption Policy, aligned with the Bribery Act 2010. All employees receive annual anti-corruption training and certification, with new hires trained within three months and high-risk employees receiving ad-hoc refreshers. Third-party due diligence is conducted during onboarding and ongoing, complemented by continuous transaction monitoring of financial systems. Gifts from suppliers or customers are generally not acceptable if valued over $100. Airtel Africa is a signatory to the UN Global Compact. For the financial year ended March 2025, the external audit covered 85% of group revenue, 88% of group net assets, and 91% of group EBITDA.

Kind to Animals

Airtel Africa PLC is a telecommunications company, and its core business operations do not involve animal-derived products, animal testing, animal husbandry, or animal agriculture. Therefore, KPIs related to cruelty-free certification, alternative testing methods, humane certifications, ethical input substitution, cage-free sourcing, animal testing policies and volume, animal agriculture ethics, and animal-free R&D collaboration are not applicable to its business model. While the company engages in environmental initiatives like tree planting

and waste recycling , no measurable biodiversity impact on species recovery or habitat restoration metrics is provided. Similarly, information on the percentage of animal-related suppliers audited for welfare compliance, specific R&D investment in animal-free technologies, or public policy engagement specifically for animal welfare is not available.

No War, No Weapons

Airtel Africa PLC is a telecommunications company. The provided articles focus on general sustainability, human rights, and anti-corruption policies, including a Code of Business Ethics for partners and suppliers approved in March 2024

, and an Anti-Bribery and Corruption Policy approved in November 2024 . However, no specific, concrete evidence was found in the articles to assess any of the KPIs related to the 'No War, No Weapons' ethical value. Therefore, all KPIs are omitted due to a lack of explicit data points.

Planet-Friendly Business

Airtel Africa achieved a 93% waste recycling rate across all operations in 2024/25.

The company has a near-term target to reduce scope 1 and 2 carbon emissions intensity by 62% by 2032 from a 2022 baseline, but these targets are not explicitly stated as SBTi-validated. The company states alignment with the Task Force on Climate-related Financial Disclosures (TCFD), with TCFD-related risks embedded within its enterprise risk management system and disclosures available in its Annual Report and Accounts 2025.

Respect for Cultures & Communities

As of March 31, 2025, 70% of the company's suppliers were local.

In 2023/24, 72% of the procurement budget was spent on local suppliers.

Safe & Smart Tech

Airtel Africa reported zero successful breaches of its security platforms in 2023/24 and 2024/25

, with no reported data breaches or regulatory actions for data protection violations in GSMA metrics as of March 2024 , indicating no breaches in the past three years. The company holds ISO/IEC 27001:2022 and ISO 22301 certifications for its entire Group, covering 14 operating countries and all core services . Its SmartCash PSB subsidiary also has PCI DSS Level 1, ISO 27001, and ISO 22301 certifications , contributing to 30 ISO certifications across its 14 OpCos . All employees completed mandatory annual training on information security, data privacy, and business continuity in 2024/25 , complemented by six phishing simulations conducted between April and December 2024 . The company conducts continuous penetration testing and threat management , with 1,478 external penetration tests in 2024/25 and 2,993 in 2023/24 , alongside application security assessments before code implementation . Proactive measures are in place to restrict unapproved changes to data, network, and systems . Airtel Africa is committed to implementing leading international data protection standards, including GDPR and local laws , with no reported regulatory actions for data protection violations despite regulator audits .

Zero Waste & Sustainable Products

Airtel Africa diverted 92.658% of its total waste from disposal in 2024/25, with 892.2 tonnes recycled or reused out of 963.0 tonnes generated.

The company achieved 100% diversion for hazardous waste in 2024/25, with 626.1 tonnes generated and 0 tonnes directed to disposal, and is transitioning from lead-acid to lithium-ion batteries. Multiple waste reduction initiatives are in place, including partnerships with waste management companies, waste separation at source, e-waste drop-off boxes, converting 500 off-grid sites to grid power, replacing 1,411 end-of-life batteries with lithium-ion alternatives, and eliminating single-use plastic cups in corporate offices. Airtel Nigeria received an 'Environment and Sustainability PR Award' in December 2024. The company aims to cut down open waste burning in Africa by 60% by 2050. Vendor and procurement contracts include e-waste management clauses, and new suppliers are screened using environmental criteria. Customer education includes a nationwide e-waste awareness campaign in Zambia with drop-off boxes and educating students in Uganda on plastic waste management.