Better Health for All

Telus's Health for Good mobile clinics have provided over 250,000 patient visits, serving 27 Canadian communities.

These clinics target vulnerable populations, including the over 235,000 Canadians experiencing homelessness daily, with 36% of patients stating they would not have accessed healthcare otherwise. Additionally, Telus's Internet for Good and Mobility for Good programs have positively impacted over 227,000 people, and Tech for Good has supported over 9,000 people with disabilities.

Fair Money & Economic Opportunity

Telus Corporation is a telecommunications company and does not offer lending, deposit, or other consumer financial products. Consequently, all KPIs related to financial services, such as underserved client share in financial products, APRs, fee structures, loan books, financial data portability, fair lending compliance, wealth building outcomes from financial products, debt burden ratios, and product simplicity for financial products, are not applicable. The company's core business lies outside finance, and it does not operate financial service access points. While Telus offers subsidized internet and mobility services to underserved populations

and connects communities, these initiatives do not fall under the scope of financial services as defined by the rubric's KPIs.

Fair Pay & Worker Respect

Telus Corporation reported a recordable occupational injury rate (TRIR) of 0.34 per 200,000 hours worked in 2024, with no fatalities.

The company achieved an overall employee engagement score of 81% in 2024. Its voluntary employee turnover rate was 12.7% in 2024. The overall average male salary differential versus average female salary was 2.0% in 2024, indicating women earn 98% of men's salaries after normalizing for key factors. In 2024, 14% of the total employees were covered by a collective agreement. Separately, in its Izmir, Türkiye operations, over 60% of TikTok moderators joined the Çağrı-İş union by July last year. However, Telus is accused of firing 15 union members and unfairly dismissing a leading union member in January, and has raised a legal objection through the courts to the collective bargaining process in Türkiye.

Fair Trade & Ethical Sourcing

TELUS only contracts with suppliers that accept its Supplier Code of Conduct or have equivalent high standards.

This Supplier Code explicitly prohibits forced labor, child labor, and human trafficking. This ensures 100% of supplier contracts include enforceable ethical-sourcing clauses.

Honest & Fair Business

TELUS maintains a formal anti-bribery and corruption policy

, reinforced by mandatory e-Integrity training provided to all employees upon onboarding and annually thereafter . Targeted training is also provided to employees in high-risk positions . The company has a formal whistleblower policy, the TELUS EthicsLine, offering anonymous reporting through a 24/7 phone line, a dedicated website, and direct contact during business hours . However, there is no evidence regarding the processes for independent investigation of whistleblower reports.

Kind to Animals

As a telecommunications service provider, Telus Corporation's core business model does not involve animal-derived products, animal testing, or direct animal agriculture operations. Consequently, most animal welfare KPIs are not applicable to its direct activities. While Telus supported the restoration of 1,100 hectares of land and marine ecosystems and planted 2.1 million trees in 2023, this evidence does not provide the measurable biodiversity impact or species recovery metrics required by the rubric for wildlife conservation.

Additionally, Telus donated over $1.4 million to the BC SPCA since 2000, but this is a philanthropic contribution and does not align with the specific criteria for public policy engagement in animal welfare.

No War, No Weapons

No specific, quantifiable evidence was found in the provided articles to assess Telus Corporation against the 'No War, No Weapons' ethical value. While articles mention a $213 million, five-year contract to provide managed telecommunications services to the Canadian Defence Department, the company's total revenue is not provided, preventing the calculation of the percentage of revenue derived from defense contracts.

No other relevant data points were available for any of the other KPIs in the rubric.

Planet-Friendly Business

Telus procured 59% of its operational energy from renewable sources in 2024.

The company has consistently reported no environmental compliance violations, fines, or regulatory actions across multiple annual summaries and reports. Telus has a stated carbon neutrality target year of 2030, supported by a Scope 1 & 2 emissions reduction target of 46% from 2019 levels. Additionally, the company provided $350,000 in community grants to 13 Indigenous-led programs.

Respect for Cultures & Communities

TELUS developed an Indigenous Reconciliation Action Plan in 2021

and established an Indigenous Advisory Council with up to 10 members, meeting twice annually. Four original members of the council committed to a second two-year term. The company enabled 60 Indigenous lands with advanced broadband in 2024 and committed to planting at least 300 hectares by 2026 in collaboration with Indigenous communities. TELUS awarded 53 Indigenous youth bursaries and supported 62 youth programs with $1 million from its Community Boards. Since 2020, $6 million has been invested in Indigenous entrepreneurs. Over $7.2 million has been distributed to 720 Indigenous content creators, filmmakers, and storytellers since 2013. More than 20,000 personal reconciliation journeys through e-learning have been completed, and 6 retail locations hosted in-person learning sessions with Indigenous Elders. TELUS commissioned Indigenous art and committed to not using AI to replicate Indigenous art. The company partners with organizations like the Canadian Council for Indigenous Business for supplier diversity. Since 2000, TELUS has contributed $1.7 billion and volunteered 2.2 million days of service in community giving.

Safe & Smart Tech

TELUS demonstrates a strong commitment to AI ethics governance, evidenced by its AI Policy, Data Risk Management Policy and Framework, and a dedicated Data & Trust Office that updates policies annually.

The company employs a cross-functional 'purple teaming' approach and leverages external expertise for adversarial testing of AI systems, including generative AI, to identify vulnerabilities and mitigate bias. This comprehensive approach also extends to AI audit practices. Furthermore, TELUS has established incident reporting mechanisms accessible to diverse stakeholders for algorithmic harm remediation, alongside its strong prevention focus through adversarial testing. The company also takes a positive stance on digital rights, committing to not using AI to generate images or art of Indigenous Peoples.

Zero Waste & Sustainable Products

Telus achieved a 94% waste diversion rate for additional waste streams in 2021.

The company has implemented numerous waste reduction initiatives, including repair, recycling, and upcycling programs, Mobile Klinik stores, and the Bring-It-Back program, which collectively kept over 15 million devices from landfills. Telus has a goal to become a zero-waste company by 2030. The company expects suppliers to adhere to sustainable paper and packaging policies and provides customers with recycling and upcycling information, encouraging participation in its Trade-In program. Circular design principles are considered, with an emphasis on product longevity, easy repair, and upgrade. Hazardous waste management includes battery removal as a separate recycling step. No waste disposal violations were mentioned in the reporting period.