Fair Money & Economic Opportunity

ChoiceOne Bank invested $4.5 million in affordable housing initiatives, including direct investments and contributions to community funds, which represents approximately 0.17% of its $2.6 billion in total assets.

This falls below the 2% threshold for SME loans in the rubric. The company's Growers Program provides financial education in Spanish and training on banking products to agricultural workers, including H2A visa holders, and has opened hundreds of accounts. However, the program's reach is not quantified as a percentage of total customers, and it is described as occasional workshops reaching less than 5% of customers. The Growers Program targets agricultural regions in Michigan, and the affordable housing investments are in Kent, Macomb, Oakland, and Ottawa Counties, but the percentage of total service points in underserved areas is not specified.

Fair Pay & Worker Respect

The company received an overall rating of 3.7 out of 5 stars on Glassdoor, which translates to 74%.

This falls between the 70% and 75% thresholds for worker engagement, mapping to a score of 10 as it is closer to zero. Additionally, 65% of employees would recommend working at the company. No other specific quantitative data points were found for the remaining KPIs.

Fair Trade & Ethical Sourcing

The provided articles are financial reports for ChoiceOne Financial Services, Inc., a financial services company.

The company's core operations involve banking services, not the procurement or trading of physical commodities. Consequently, there is no evidence in the articles to assess KPIs related to fair trade certifications, supply chain audits for welfare or sourcing, forced/child labor incidents, traceability of physical goods, remediation speed for sourcing violations, ethical sourcing clauses in supplier contracts, or high-risk material sourcing. While the company would have procurement activities for its operations, no information is provided regarding supplier diversity spend or any other aspect of its supply chain relevant to the 'Fair Trade & Ethical Sourcing' value.

Honest & Fair Business

The company has a whistleblower policy that allows for anonymous submission of concerns regarding accounting, internal controls, or auditing matters, with reports held in strict confidence.

However, there is no explicit evidence of independent investigation processes. The Audit Committee Charter requires the board to affirmatively determine each committee member is independent and free from relationships that would interfere with independent judgment, but no specific percentage of conflict-free board members is provided. The Corporate Ethics Policy prohibits accepting gifts or entertainment above a nominal value ($200) and mentions the federal Bank Bribery Statute, but lacks clear guidance on facilitation payments or comprehensive enforcement details. The policy mentions internal audit and compliance testing, and independent auditors are required to provide confirmation of qualifications and independence, but there is no explicit evidence of independent third-party verification of ethical claims beyond this.

No War, No Weapons

The provided articles, which include financial reports and an ESG risk rating summary, do not contain any specific information regarding ChoiceOne Financial Services, Inc.'s involvement with arms manufacturing, military contracts, dual-use technologies, or sales to embargoed regimes.

There is no data on peacebuilding investments, conflict divestment policies, board oversight of defense activities, export certifications, lobbying related to arms control, humanitarian procurement, human rights due diligence in conflict areas, Arms Trade Treaty compliance, AI military safeguards, UN Guiding Principles alignment, dual-use screening, surveillance transparency, ethical red lines, exposure to controversial weapons, war risk audits, annual conflict partner reviews, defense divestment percentages, conflict mineral percentages, peace tech investment ratios, or procurement from conflict zones. The articles explicitly state significant data gaps concerning the company's activities related to the arms trade and conflict zones.

Respect for Cultures & Communities

ChoiceOne Bank has 6 formal partnership agreements with community groups, including Cinnaire and MBASC.

The company donated $420,000 in 2024, and its employees contributed 6,000 volunteer hours in the same year. The bank invested $1 million in the 2023 Midwest Community Fund and a total of $3.5 million in Michigan Community Funds, which includes investments in affordable housing projects.

Safe & Smart Tech

ChoiceOne Financial Services, Inc. has not experienced a material cybersecurity incident in the three-year period ending December 31, 2024.

The company encrypts all data at rest with AES256 cipher and all data in transit using TLS 1.2 and HTTPS. It is certified for SOC-2 and ISO 27001 compliance. The company engages independent/external entities to conduct regular application and infrastructure vulnerability tests, and internally scans and tests its application regularly, performing security patches or upgrades. Results from these assessments are shared with management and the board of directors. New online and mobile banking platforms incorporate industry-leading two-factor authentication (2FA) security, and strong authentication and authorization controls are employed for cloud infrastructure. The company's IT infrastructure is designed to comply with a range of industry and government regulations including HIPAA, HITECH, FINRA, MiFID, CJIS, FERPA, SOC 1, 2 and 3, FISMA, DIACAP, FedRAMP, DOD CSM Levels 1-5, PCI DSS Level 1, SO9001 / ISO27001, ITAR, and FIPS 140-2. However, the company's privacy policy states that customers cannot limit sharing of personal information for everyday business, marketing, or joint marketing purposes, and it shares information about transactions and experiences with affiliates for their everyday business purposes.