CSG Systems International, Inc..
CSGS.US | Computer programming activities
CSG Systems International, Inc. provides business support solutions (BSS) to the communications industry, primarily serving cable, satellite, broadband, and mobile operators. The company offers a suite of software and services that enable its clients to manage their customer relationships, billing, ...Show More
Better Health for All
0
CSG Systems International, Inc. demonstrates exceptional commitment to healthcare data responsibility. The company maintains HIPAA compliance, encryption, tokenization, and multi-factor authentication for its healthcare solutions.
1
It also holds ISO 27001:2022 certification (since 2018), SSAE 18 SOC 1 Type II and SOC 2 Type II reports, CSA Star Report, CSA Trusted Cloud Provider status, PCI DSS Level 1, and GDPR compliance.
2
CSG disclosed a data breach affecting a single customer's data on its platform and stated it is actively assisting with the investigation, indicating a commitment to transparency.
3
The company's core business of business support solutions for the communications industry, and its healthcare solutions, do not inherently have direct positive or negative health impacts on users, nor do they involve pricing of health products, engagement with vulnerable populations, or direct health innovation investment.
Fair Money & Economic Opportunity
0
CSG Systems International, Inc. provides business support solutions to communication companies, not direct financial services to consumers. Therefore, the company does not offer lending or deposit services, consumer credit products, high-cost financial products, or operate financial service access points. It also does not directly impact customer credit or savings outcomes, nor does it offer financial products requiring disclosure or explanation to consumers. As such, all relevant KPIs for Fair Money & Economic Opportunity are not applicable to its core business model.
Fair Pay & Worker Respect
0
No specific, quantitative evidence was found in the provided articles to assess CSG Systems International, Inc. against the defined KPIs for Fair Pay & Worker Respect. The articles contain general policy statements and commitments regarding fair pay, health and safety, human rights, and non-discrimination, but lack concrete data points such as the share of employees earning a living wage, CEO-median pay ratio, collective bargaining coverage, safety incident rates, pay equity ratios, worker engagement scores, turnover rates, labor violation incidents, insecure contract share, or health insurance coverage percentages.
1
An investigation into possible breaches of fiduciary duty related to a transaction was mentioned.
2
This does not constitute a substantiated labor-law or human-rights violation.
Fair Trade & Ethical Sourcing
0
No evidence available to assess CSG Systems International, Inc. on Fair Trade & Ethical Sourcing.
Honest & Fair Business
-40
CSG Systems International, Inc. has a formal whistleblower protection policy that includes an anonymous reporting hotline (ReportLine) operated by a third party.
1
Procedures are established for confidential and anonymous submissions regarding accounting, internal controls, compliance, or auditing matters.
2
However, there is no explicit evidence of independent investigation processes beyond the third-party hotline operation itself, nor details on training frequency, uptake, or resolution times. The company also has an anti-corruption policy prohibiting bribery, kickbacks, and fraud, and outlines compliance with various laws and regulations.
3
While the policy is in place, there is no information on the frequency or effectiveness metrics of its training, or specific guidance for international and high-risk markets.
Kind to Animals
0
CSG Systems International, Inc. operates as a software and services company, providing business support solutions to the communications industry. The company's core business model does not involve physical products, animal-derived ingredients, animal testing, animal husbandry, or direct impact on wildlife habitats.
1
Therefore, all KPIs related to 'Kind to Animals' are not applicable to CSG's operations, as confirmed by the absence of any relevant data in the provided articles.
2
No War, No Weapons
0
The provided article details CSG's involvement in various industry associations but does not contain any specific data, quantitative information, or concrete facts relevant to the 'No War, No Weapons' ethical value.
1
Therefore, no KPIs can be scored based on the available evidence.
Planet-Friendly Business
-60
CSG Systems International, Inc. reported total Scope 1, 2, and 3 emissions of 68,742 tCO₂e in 2024, which includes 5,350 tCO₂e for Scope 1 and 2, and 63,392 tCO₂e for Scope 3.
1
This represents a 1.53% decline from 2023.
2
The company is actively engaged with the Science Based Targets initiative (SBTi) to develop and validate science-based targets.
3
In 2023, 0% of the company's energy consumed was from renewable sources.
4
CSG's headquarters in Denver has achieved ENERGY STAR certification from the U.S. Environmental Protection Agency (EPA), but no overall percentage of green-certified buildings is provided.
5
The company diverted more than 69,000 pounds of e-waste from landfills in 2023.
6
The company reported zero environmental compliance violations in 2024.
7
CSG has a target to achieve carbon neutrality in Scope 1 and 2 emissions by 2035.
8
The company aligns with the TCFD Frameworks and is working towards establishing specific goals consistent with them.
9
In 2023, 33% of the company's total water withdrawn was from areas with High or Extremely High Baseline Water Stress.
10
In 2024, 4% of paper used was from recycled sources, compared to 24% in 2023.
11
Respect for Cultures & Communities
30
CSG Systems International, Inc. has over 180 formal community partners.
1
The company reported no cultural appropriation incidents.
2
CSG's operations do not involve Free, Prior and Informed Consent (FPIC) processes.
3
In 2023, 97% of CSG employees completed DEI In the Workplace Training.
4
The company reported $95.7 million in Tier 1 Diverse Spend and $93.7 million in Tier 2 Diverse Spend in 2023, but does not specifically track the number of indigenous or minority-owned suppliers or the proportion of procurement spending directed to local suppliers.
5
Safe & Smart Tech
20
CSG Systems International, Inc. has achieved ISO 27001 certification since 2018, is PCI DSS Level 1 certified, and maintains HIPAA compliance.
1
The company also holds SSAE 18 / ISAE 3402 SOC 1 Type II and SOC 2 Type II reports for its Encompass Platform and Enterprise Cloud Services, is listed as a CSA Trusted Cloud Provider, and is certified compliant with the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Frameworks.
2
Users are granted rights to rectification, erasure, access, data portability, withdrawal of consent, restriction of processing, and objection to processing, depending on their location and data type.
3
The company states it retains data only as necessary, deleting or anonymizing it when no longer needed.
4
CSG has implemented global policies and procedures for GDPR compliance and mentions compliance with CCPA and other relevant regulations.
5
Articles state there is no recent security news or data breaches related to CSG Systems International, Inc.
6
Zero Waste & Sustainable Products
0
No evidence available to assess CSG Systems International, Inc. on Zero Waste & Sustainable Products.