Amdocs Limited.
DOX.US | Computer programming activities
Amdocs Limited is a multinational corporation specializing in software and services for communications, media, and entertainment companies. The company develops, implements, and manages software and services that enable service providers to manage their business operations, customer relationships, a...Show More
Better Health for All
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Amdocs' principal goods and services, which are software and services for communications, media, and entertainment companies, have no significant positive or negative direct health impact. The company reports no revenue from products with direct negative health outcomes. Amdocs' products do not have direct safety implications for physical or mental health, nor does the company offer health-related products or services requiring accessibility considerations. The company does not collect or manage health-related data, nor does it engage in preventative health, treatment activities, health education, or clinical trials. Amdocs' operations do not intersect with healthcare workforce development, nor are they directly relevant to health crisis response. The company does not hold healthcare-related patents or intellectual property, nor does it produce or sell food or nutritional products, or products with addiction potential. Amdocs' network optimization and management solutions help reduce pollution by eliminating network drive tests and using autonomous drones for site audits, which generates positive health externalities.
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For mental health, Amdocs offers an Employee Assistance Program (EAP) in all locations and over 50 languages, provides wellness rooms, and conducts Mental Health Month activities with over 40 global sessions and approximately 4,500 participants.
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However, these initiatives are primarily focused on employee well-being rather than broader population-level impact.
Fair Money & Economic Opportunity
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No evidence available to assess Amdocs Limited on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
50
The company reported a DART (Days Away, Restricted, or Transferred) rate of 0.044 in FY2023, with rates ranging from 0.012 to 0.044 between FY2020 and FY2023.
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There were zero Serious Incidents or Fatalities (SIF) recorded in FY2020, FY2021, FY2022, and FY2023.
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Additionally, 71% of operational facilities, representing approximately 99% of employees, are covered by ISO 45001 accreditation for occupational health and safety management.
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Fair Trade & Ethical Sourcing
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No evidence available to assess Amdocs Limited on Fair Trade & Ethical Sourcing.
Honest & Fair Business
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Amdocs maintains a formal whistleblower protection policy with an anonymous ethics hotline, available 24 hours a day in local languages and operated by an independent third-party provider.
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However, there is no explicit evidence regarding independent investigation processes for reports made through this hotline. The company has a Global Anti-Bribery and Corruption Policy, last revised in March 2019, which outlines procedures for FCPA and UK Bribery Act compliance, including due diligence, risk assessment, reporting mechanisms, internal controls, accurate record-keeping, and employee training.
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Amdocs has ISO 14001:2015 environmental management system certification across global operations, ISO 27001 certification, and conducts annual audits of information security management systems.
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Its GHG emissions reports are independently verified by a third-party auditor in accordance with ISO 14064-3.
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Kind to Animals
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No evidence available to assess Amdocs Limited on Kind to Animals.
No War, No Weapons
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Amdocs' Supplier Code of Conduct explicitly prohibits weapons while working on Amdocs business, indicating a clear corporate ban on military sales.
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The company's total corporate citizenship and charitable donations in 2023 were $1,463,061, representing approximately 0.03% of its $4.89 billion annual revenue.
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This includes over $323,150 donated to mental health organizations, hospitals, and community initiatives related to the war in Israel.
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All Code violations and the results of any investigations are reported to the Audit Committee of the Amdocs Board of Directors on at least a quarterly basis.
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The company's Supplier Code of Conduct commits suppliers to identifying, reducing, and eliminating the use of conflict minerals that do not comply with legal standards, and to establish due diligence and management systems to assure 'conflict free' minerals.
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Amdocs' Code of Ethics and Business Conduct enshrines a zero-tolerance approach to any form of modern slavery, human trafficking, or child labor practices in its business and supply chains.
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Furthermore, 100% of employees successfully completed the business conduct campaign.
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Amdocs reserves the right to review and monitor its use of systems at any time without notifying employees, to the extent permitted by law.
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Planet-Friendly Business
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Amdocs reported total Scope 1, 2, and 3 emissions of 77,727.28 tCO₂e in FY2023, representing a 50.59% reduction from the 2019 base year.
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The company has SBTi-validated targets to reduce Scope 1 and 2 GHG emissions by 21% by the end of fiscal year 2024 (from a 2019 base year), aligned with a 1.5°C pathway, and Scope 3 emissions by 13% by 2024 (from a 2019 base year), aligned with a well-below 2°C pathway.
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In FY2023, 58.9% of its total electricity consumption was from renewable sources,
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with a target of 100% by 2040.
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Amdocs aims for carbon neutrality for its business operations (Scope 1 and 2) by 2040.
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The company has conducted TCFD-aligned climate change scenario analysis using IEA NZE 2050, RCP 4.5, and other scenarios.
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Amdocs reports engaging with 3% of its suppliers, covering 30% of procurement spend,
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and 26-50% of its suppliers have SBTi targets.
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In FY2023, 161 metric tons of waste were recycled out of 2,985 metric tons disposed, resulting in a 5.4% diversion rate.
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Amdocs has ISO 14001:2015 environmental management system certification for 71% of its operational sites
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and has not reported any specific regulatory actions, violations, fines, or compliance issues.
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Its new campus in Ra’anana, Israel, is designed to LEED Gold standards.
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Respect for Cultures & Communities
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No specific, concrete data points were found in the provided articles that directly align with the quantitative thresholds defined for any of the KPIs related to 'Respect for Cultures & Communities'. While articles mention general community contributions and diversity efforts, they lack the precise metrics (e.g., percentage of revenue, number of formal partnerships, specific cultural preservation investments, or detailed grievance mechanism coverage) required by the rubric for scoring.
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Safe & Smart Tech
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Amdocs achieved a 100% employee completion rate in FY2023 for mandatory business conduct training, which includes information security.
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The company launched amAIz, an enterprise-grade generative AI platform, which includes a governance layer with safeguards against data bias and model hallucination, and has robust policies guiding its use to uphold ethical standards and reduce inherent biases.
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Amdocs complies with international cybersecurity standards ISO 27001 and ISO 27032, and uses the European General Data Protection Regulations (GDPR) as its privacy standard.
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The company conducts ongoing third-party vulnerability scans and recurring security testing of its critical assets' digital footprint.
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Amdocs aims to be transparent with customers regarding personal data collection, use, and storage, informing data subjects how their information is handled.
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Data security for customers, partners, and employees is embedded in the design of the amAIz platform, with data handling and regulatory compliance being fundamental to its approach.
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Zero Waste & Sustainable Products
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Amdocs' waste diversion rate for FY2022 was 5.21%, based on 130.53 metric tons of waste recycled out of 2,505 metric tons of total waste disposed.
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The company has reported no waste disposal violations in its CSR & ESG reports for FY2019-2022 and 2018-2019.
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