Fair Money & Economic Opportunity

ExlService Holdings, Inc. is a global business process solutions company that primarily serves other businesses in industries such as insurance, healthcare, and banking. The provided articles detail the company's community engagement, environmental performance, and internal diversity initiatives. However, there is no evidence that EXL offers direct lending or deposit services, or any consumer-facing financial products.

Consequently, all KPIs related to fair money and economic opportunity, such as pricing fairness, exploitative fee exposure, wealth-building outcomes, or debt burden ratios, are not applicable to EXL's described business model and cannot be assessed based on the provided evidence.

Fair Pay & Worker Respect

The CEO to median employee pay ratio was 1301:1 in 2024.

The voluntary employee turnover (attrition) rate was 22.4% in Q1 2025. In the past three years, there is no evidence of substantiated labor law or human rights violations. However, a subsidiary, Overland Solutions, incurred a $3,750,000 penalty for a wage and hour violation in 2013, and another subsidiary, Blue Slate Solutions, LLC, incurred a $15,000 penalty for tax violations in 2015. A lawsuit alleging gender discrimination and retaliation was filed against the company in April by a former general counsel and vice president.

Fair Trade & Ethical Sourcing

EXL, a business process solutions company, does not procure or trade physical commodities, making fair-trade certification N/A. The company reported no breaches of the Modern Slavery Act during 2025, indicating zero substantiated forced or child labor incidents for that year.

Approximately 5% of EXL's 2022 supplier spend was with diverse suppliers holding third-party certifications. In India, 33% of suppliers were MSMEs, representing 3% of total supplier spend. EXL requires suppliers to comply with Supplier Standards of Conduct, which are included as relevant provisions in commercial contracts and standard contractor agreements.

Honest & Fair Business

EXL has a comprehensive whistleblower policy, communicated through an Employee Handbook, with multiple reporting channels including a toll-free ethics hotline and an internet portal.

It allows for confidential and anonymous submissions, provides a unique ID for follow-up, and explicitly prohibits retaliatory action against employees who report suspected wrongdoing, with disciplinary action for those who retaliate. The company has had zero financial restatements in the past five years. For audit coverage, Deloitte Haskins & Sells LLP participated in 60% to less than 70% of total audit hours, and another firm participated in 5% to less than 10%. EXL also has an Ethics and Anti-Bribery and Corruption Policy that outlines its stance on ethical behavior, integrity, honesty, and zero tolerance for fraud, dishonesty, bribery, and corruption. However, the policy's training frequency and effectiveness metrics are not specified. While the company undertakes due diligence for suppliers and may refer reports to third parties, the extent of independent verification of ethical claims is not quantified.

Kind to Animals

ExlService Holdings, Inc. is a service-oriented company providing business process solutions. The provided articles do not contain specific evidence of the company engaging in activities related to animal products, animal testing, animal agriculture, or direct wildlife conservation initiatives. Therefore, most KPIs are scored as N/A (0) because they are not applicable to the company's core business model. While one article mentions a general 'Biodiversity: -0.03' impact score, this is not specific enough to assess measurable conservation initiatives or their outcomes.

Similarly, general mentions of 'sustainable supply chain practices' do not provide concrete data on animal welfare audits for animal-related suppliers.

Planet-Friendly Business

ExlService Holdings, Inc. reported total Scope 1, 2, and 3 greenhouse gas emissions of approximately 0.0439 million tCO₂e as of 2024. This is based on a 60.4% reduction in Scope 1 & 2 emissions from a 2019 baseline of 33,499 mtCO2e, and a 14% reduction in Scope 3 emissions from a 2019 baseline of 35,469 mtCO2e.

The company sources approximately 44% of its global energy portfolio from renewable sources. 54% of EXL's operations by square footage are in green or LEED-certified buildings. The company has committed to achieving net-zero emissions by 2045. Its climate goals are validated by the Science Based Targets initiative (SBTi), with an interim goal to reduce absolute GHG emissions in certain areas by 67% by 2035. EXL is increasing its climate change management process and reporting by growing its Task Force on Climate-Related Financial Disclosures (TCFD) alignment to include the EU, Mexico, South Africa, the United Kingdom, and the United States. The company has planted over 86,000 trees since 2022 through a partnership with Give Me Trees Trust. 10-20% of the company's water withdrawal is sourced from water-stressed basins.

Safe & Smart Tech

EXL has no documented data breaches within the past three years.

The company maintains a global responsible AI policy and framework, which includes a centralized AI governance committee, standardized enterprise-wide AI practices, and employee training. They implement AI governance committees to monitor and guide AI initiatives, ensure accountability through documented strategies and operational principles, and focus on mitigating bias. The Audit Committee of the board of directors provides primary oversight and strategic guidance on Cybersecurity and receives quarterly reports from management. EXL is certified for ISO 27001:2013, ISO 27701:2019, PCI DSS, ISO 22301:2012, ISO 9001:2008, SOC 1 Type II, and SOC 2 Type II. The company maintains a comprehensive information and cybersecurity awareness and training program for all employees and contracted resources, including mandatory annual information security training and periodic simulations such as red teaming and tabletops. Specialized security training is provided for roles with access to sensitive data. EXL conducts regular audits and quality checks for its AI systems. The company ensures AI models are transparent and ensures transparent data usage with robust security protocols. EXL's privacy notice, last updated in September 2025, outlines user rights for EU, UK, Switzerland, and US residents, including access, correction, erasure, restriction of processing, objection, data portability, and opt-out options. EXL states it keeps personal data as long as necessary to fulfill the purpose(s) for which it was collected, provide and secure products/services, resolve disputes, establish legal defenses, enforce agreements, comply with applicable laws, and conduct audits. EXL leverages frameworks including NIST, ISO 27001, FFIEC, and COBIT 5, and ensures AI models are compliant with global regulations, proactively adapting to new regulations like the EU AI Act and other global standards. EXL focuses on bias mitigation and implements high-quality training data, prompt engineering, and knowledge graphs to improve AI accuracy and prevent hallucinations.

Zero Waste & Sustainable Products

The provided articles for EXLS.US, a business process solutions company, focus on broader environmental, social, and governance (ESG) metrics such as greenhouse gas emissions, renewable energy adoption, and employee engagement. There is no specific, quantifiable evidence in the articles regarding waste diversion rates, product recyclability, packaging sustainability, recycled content, single-use plastic reduction, take-back programs, circular design principles, waste reduction initiatives, hazardous waste management, product durability, repairability scores, waste audit frequency, zero waste certifications, waste disposal violations, material efficiency, packaging-to-product ratio, waste reduction targets, supplier waste requirements, or customer waste education programs.

Therefore, no KPIs under the 'Zero Waste & Sustainable Products' value can be scored based on the provided information.