Fiserv, Inc..
FI.US | Other information technology and computer service activities
Fiserv, Inc. is a global provider of financial services technology solutions. The company operates through three segments: Merchant Acceptance, Fintech, and Payments. Fiserv offers a wide range of products and services, including payment processing, digital banking solutions, card issuer processing,...Show More
Better Health for All
0
Fiserv demonstrates exceptional healthcare data responsibility, being HITRUST CSF certified since 2017
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and annually assessed for compliance with PCI security standards, which covers HIPAA and other healthcare regulations
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. The company has also improved its data privacy framework for AI/ML
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and established a Data Use Review Committee to review products and services
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. For other health-related KPIs, Fiserv's core financial technology products and services do not have direct health impacts, safety implications, health risks requiring disclosure, addiction potential, or direct engagement in preventative health, mental health, healthcare workforce development, health education, or clinical trials for external customers. The company also does not offer health-related products requiring price accessibility considerations, nor does it produce food or hold pharmaceutical patents. Specific quantitative data for vulnerable reach, harmful revenue share, health innovation investment, and global health crisis response is not available to meet rubric thresholds.
Fair Money & Economic Opportunity
0
Fiserv, as a financial services technology provider, does not directly offer consumer lending or deposit services, nor does it operate consumer-facing financial access points. Therefore, KPIs such as 'underserved_client_share', 'pricing_fairness', 'exploitative_fee_exposure', 'fair_lending_compliance', 'debt_burden_ratio', 'geographic_inclusion', and 'product_simplicity' are not applicable to its core business model and are scored as 0. For example, the company does not generate revenue from high-cost consumer financial products, is not regulated as a direct lender, and does not provide debt products to consumers. Similarly, 'inclusion_initiatives' and 'wealth_building_outcome' are scored 0 as Fiserv does not have a loan/insurance book or direct impact on individual consumer credit/savings outcomes. Other KPIs, including 'data_accessibility', 'profit_reinvestment', and 'financial_literacy_initiatives', are omitted due to the absence of specific quantitative data required by the rubric, such as percentages of total customers or profits, or measurable outcomes for consumers.
Fair Pay & Worker Respect
-10
For the 2024 fiscal year, Fiserv's CEO-to-median employee pay ratio was 277:1
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, with the CEO receiving $23,792,196
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and the median employee earning $85,817.
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The company's total voluntary attrition rate was 11% in 2024.
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Fair Trade & Ethical Sourcing
0
Fiserv operates primarily in financial services technology, focusing on services rather than physical supply chains, which means fair-trade certifications are not applicable to its core business. The company maintains a Supplier Code of Conduct, which vendors are required to read, understand, and acknowledge by signing a form.
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Fiserv expects its business partners to comply with this Code.
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Fiserv publishes annual Modern Slavery Statements, with consolidated statements from 2019, to comply with legislation in the U.K., Canada, and Australia.
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Its third-party risk management team conducts ongoing monitoring and periodic assessments of vendors, reviewing topics such as conflict minerals usage, human trafficking, and modern slavery.
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Fiserv assesses its overall risk profile by referencing factors like high-risk industries and business models.
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The company tracks metrics related to supplier modern slavery risk assessments and improvement plans.
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Identified and validated modern slavery concerns may lead to the termination of vendor relationships.
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Fiserv also pursues supplier diversity, collaborating with industry associations to engage certified diverse suppliers.
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Honest & Fair Business
-30
Fiserv has a "Speaking Up" policy that includes a 24/7 anonymous Alertline and an Ethics Office email for reporting violations.
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The company prohibits retaliation against whistleblowers, and all potential violations are investigated and tracked to resolution.
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All associates complete annual training on the Code of Conduct, which covers this policy.
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Fiserv also maintains a "Global Anti-Bribery and Anti-Corruption Policy" with zero tolerance for such practices, complying with the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act.
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This anti-corruption policy is also covered in the annual Code of Conduct training for all associates.
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Kind to Animals
0
Fiserv operates in the Information Technology Services sector, providing digital payment processing and financial services technology.
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The company's activities are explicitly disconnected from animal welfare concerns, and its impact on 'Kind to Animals' is neutral due to its industry focus.
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Therefore, all KPIs related to animal products, testing, sourcing, agriculture, or direct conservation impact are not applicable to Fiserv's business model.
No War, No Weapons
-10
Fiserv's core operations are financial services technology, which are inherently civilian.
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The company does not engage in manufacturing or supply of weapons, military contracts, or activities directly associated with armed conflict.
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This indicates zero revenue from arms contracts, no exposure to any weapons, and no defense assets to divest.
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Fiserv maintains a government sanctions compliance policy and program, and its inherently civilian operations mean exports are confined to civilian markets.
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The company follows the 10 principles of the United Nations Global Compact, which includes human rights, and requires all associates to complete annual Code of Conduct training, integrating these principles into its training.
5
Planet-Friendly Business
-30
Fiserv's total Scope 1, 2, and 3 greenhouse gas emissions were 904,326 tCO2e in 2023, representing a 25.77% decrease from 2022.
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The company procured approximately 37,000 MWh of renewable energy certificates in 2024.
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which, when compared to 2023 electricity consumption of 246,441 MWh, indicates about 15.09% of its operational energy is from renewables.
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Fiserv has zero environmental compliance violations recorded.
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Respect for Cultures & Communities
0
Fiserv reports no cultural appropriation incidents and its financial technology operations are not described as impacting cultural contexts or sites, leading to a score of 0 for these KPIs.
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The company provides global grievance mechanisms, such as a 24-hour Alertline, accessible to external parties, aligning with standard processes.
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FPIC processes are deemed not applicable to its operations.
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While Fiserv has a Minority Depository Institution (MDI) Advisory Council, its members are executives from MDIs, not explicitly community members, resulting in a 0 for community governance inclusion.
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The company's charitable giving is general, without a specific focus on cultural heritage organizations. For other KPIs, such as formal partnerships, revenue reinvested locally, local employment ratio, cultural preservation investment, local procurement share, indigenous supplier count, community fund allocation, language inclusivity, and cultural training completion, no specific, quantifiable data points directly matching the rubric's thresholds were found, or explicit disclaimers prevented scoring.
Safe & Smart Tech
-60
In May 2023, a cyberattack on the MOVEit platform led to unauthorized access to personal details, including Social Security numbers, for approximately 837,390 Flagstar Bank customers.
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Fiserv notified affected clients and provided mitigation resources.
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In 2024, hacks on Fiserv's Virtual Branch Next system resulted in account takeovers and significant financial losses for FiCare Federal Credit Union customers.
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A lawsuit alleges that Fiserv failed to apply safety protocols, such as multi-factor authentication, for these customers
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and that its systems lack basic security controls, exposing member information to easy compromise.
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Earlier, in August 2018, a flaw in Fiserv's web platform exposed personal and financial account information, making transaction activity visible to unauthorized users across over 1,700 institutions,
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though Fiserv developed and deployed a security patch within 24 hours for this specific flaw.
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Zero Waste & Sustainable Products
0
Fiserv demonstrates exceptional performance in recycled content, with Upcycled Post-Industrial Plastic cards containing up to 98% upcycled plastic content.
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The company has implemented numerous waste reduction initiatives, including reducing 40,000 pounds of PVC scrap in card production in 2023,
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recycling over 300 metric tons of paper in the U.S. in 2024,
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and recovering more than 300,000 pounds of materials from assets through a disposal vendor in 2024.
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Further efforts include replacing cardboard cores with reusable aluminum cores in printers,
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refurbishing returned equipment like terminals and PIN pads,
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reusing components such as cables and power packs,
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recycling foam from POS hardware,
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and partnering to reduce data center e-waste by 75%.
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Circular design principles are applied through these refurbishment and reuse programs.
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For product repairability, Clover products now include replaceable batteries, enhancing their ease of repair.
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