Better Health for All

Jack Henry's core business of providing technology solutions and payment processing services for the financial industry has a neutral direct health impact. The company partnered with HealthEquity in 2007 to offer Health Savings Accounts (HSAs) to its financial institution clients, enabling individuals to save for medical expenses on a tax-free basis, which contributes to financial access to healthcare.

For its employees, Jack Henry offers comprehensive healthcare benefits, including high-deductible and PPO plans, dental, vision, and flexible spending accounts. The company promotes employee well-being through biometric screenings, fitness challenges, wellness incentives, and maintains tobacco-free campuses. In December 2023, Jack Henry was recognized by Newsweek for its diverse and inclusive culture, which can positively impact employee mental and physical health.

Fair Money & Economic Opportunity

Jack Henry & Associates provides technology solutions and payment processing services to financial institutions, rather than direct financial services to consumers. In April 2020, the company expanded its commercial lending suite to support Paycheck Protection Program (PPP) loans, enabling financial institutions to efficiently process these for small businesses affected by the COVID-19 pandemic

, by providing an intuitive user interface for borrowers . The company also offers solutions aimed at improving the financial health of accountholders of its client institutions through tools, education, and technology , but specific outcomes or reach of these initiatives are not provided.

Fair Trade & Ethical Sourcing

Jack Henry & Associates operates primarily in the financial technology sector, providing software and services.

As a service-oriented company, it does not procure or trade physical commodities, resulting in no spend on fair-trade certified inputs or high-risk materials. The company has established a Vendor Code of Conduct setting clear ethical expectations for vendors and a Supplier Diversity Program to foster inclusivity. However, specific quantitative data on supplier diversity spend, the percentage of supplier contracts with enforceable ethical clauses, audit frequency, supply chain traceability, or any forced/child labor incidents and their remediation is not provided.

Planet-Friendly Business

Jack Henry & Associates Inc committed to setting science-based greenhouse gas emissions reduction targets through the Science Based Targets initiative (SBTi).

The company achieved a 2% reduction in Scope 1 and 2 emissions compared to 2022, and a 14% reduction compared to 2019. This reduction was partly due to procuring renewable energy credits to address Scope 2 emissions from its offices and data centers. Additionally, Jack Henry partnered with greenpenny to provide technology solutions for renewable energy financing in the Midwest.

Respect for Cultures & Communities

All associates completed 'Cultivating Cultural Competence & Inclusion' and 'Valuing Diversity' training by the end of 2022.

The company maintains over 20 formal partnerships with local community groups, including Native American Bank, various charities, and local schools/nonprofits. Approximately one-third of the total employee base, around 2,000 associates, is employed in southwest Missouri. Language inclusivity is supported with Spanish-language options in digital banking, website, chat, and phone reporting, which also includes French, and the company employs bilingual associates. A framework exists to investigate and remediate human rights and ethics concerns, with reported concerns evaluated by a legal team. No cultural appropriation incidents have been reported. The company's fintech business model does not typically impact cultural contexts or operate near cultural sites, making specific cultural impact assessment protocols, FPIC processes, and cultural site protection not applicable. Standard ethics and human rights grievance mechanisms are available to associates, customers, vendors, and stockholders via multiple channels, but are not specifically tailored for community concerns. There is no specific community representation on governance or advisory bodies.

Safe & Smart Tech

Jack Henry & Associates demonstrates pioneering security testing coverage through its partnership with Synack's PTaaS platform.

This collaboration enabled continuous, scalable pentesting across critical assets, completing a full year of planned tests in just three months by leveraging human expertise and AI-powered testing. The company has no documented incidents of unauthorized data use. Its privacy policy allows users to access, modify, or delete their personal information upon request. Regarding data breaches, a security incident occurred at Geezeo in May 2019, prior to its acquisition by Jack Henry in July 2019. This incident involved a 2012 data file, but no passwords or access codes were believed to be compromised. Jack Henry disclosed the breach, contained the incident, and notified affected financial institutions and regulators, implementing remediation steps to prevent future occurrences.

Zero Waste & Sustainable Products

Jack Henry has implemented numerous waste reduction initiatives, including a paperless process for Powerlink disputes that eliminated 84,000 printed pages per month, and a Synergy eSign™ solution projected to save 60,000 sheets of paper annually.

The company is actively removing single-use plastics and styrofoams from breakroom supplies. Initiatives also include a Go Green Business Innovative Group that promotes reducing paper towel usage, encouraging opt-out for corporate gifts, and linking to cloud-based documents. For hazardous waste, Jack Henry responsibly manages waste and chemical use, limits hazardous waste, and contacts experts for occurrences. They are committed to recycling tech material according to international guidelines and use an R2/RIOS™ certified e-waste management vendor. The company has established science-based targets, aiming for a 42% absolute reduction in Scope 1 and 2 emissions by FY30 from a FY23 baseline, and a Scope 3 target to engage key suppliers representing two-thirds of total spend to reduce emissions. Jack Henry has also introduced environmental performance expectations for suppliers, including GHG emissions transparency, and evaluates suppliers based on environmental sustainability and energy efficiency efforts through its procurement strategy.