Better Health for All

FIS demonstrates strong practices in healthcare data responsibility. The company emphasizes data privacy and security for Protected Health Information (PHI).

, implementing encryption (AES-256), access controls, and audit trails. FIS also focuses on securing AI workflows and auditing datasets to prevent data poisoning or bias. The company aims for HIPAA compliance as a baseline standard and mentions HITRUST and GDPR alignment as goals. For several other KPIs, the company's core business activities are not directly applicable to the health-related considerations, such as price accessibility of health products, health risks requiring transparency, preventative health measures, mental health initiatives, or specific industry-related KPIs like pharma patent flexibility, nutrition and food safety, addiction mitigation, and clinical trial ethics.

Fair Money & Economic Opportunity

FIS operates as a B2B financial technology provider, primarily offering technological infrastructure rather than direct consumer financial services. Consequently, KPIs related to direct consumer lending, deposit products, pricing, fee exposure, debt burden, and product simplicity are not applicable to its core business model, resulting in a score of 0 for these areas. Similarly, FIS is not regulated as a direct lender, so fair-lending compliance history is not available. Despite its B2B model, FIS demonstrates positive contributions to financial inclusion. In 2024, FIS launched the Open Access platform and Digital One™ Flex Mobile 6.0, enhancing secure financial data sharing and empowering customers with better control over their financial data.

Through its SheVentures program in India, 94 women successfully started businesses, and participants experienced a 40% increase in monthly income. FIS also partners with Minority Depository Institutions (MDIs) and Community Development Financial Institutions (CDFIs) to serve underserved communities. However, specific quantitative data on the share of FIS's loan book for inclusion initiatives, the percentage of pre-tax profit reinvested, or the reach and outcomes of financial literacy programs are not provided, leading to their omission.

Fair Pay & Worker Respect

FIS has no substantiated labor-law or human-rights violations within the past three years. A lawsuit alleging misclassification and failure to pay overtime was filed in October 2024, but this is an allegation, not a substantiated violation.

Historically, the company settled a wage and hour violation case for $3,000,000 in 2017 and was cited for a workplace safety violation with a $17,221 penalty in the same year. Its subsidiary Vantiv LLC was cited for a wage and hour violation of $34,780 in 2014. Employee feedback from reviews highlights concerns about fair pay practices, favoritism, and limited advancement opportunities.

Fair Trade & Ethical Sourcing

FIS, as a financial technology solutions provider, does not procure or trade physical commodities, making traditional fair trade practices and material sourcing of at-risk inputs less applicable. The company's Supplier Code of Conduct and Procurement Contract Supplement include express prohibitions against modern slavery and human trafficking, requiring vendors to comply with the U.K. Modern Slavery Act 2015.

FIS states it takes a zero-tolerance approach to all forms of modern slavery. The company promotes supplier diversity and partners with organizations such as NMSDC and WBENC.

Honest & Fair Business

Multiple securities class action lawsuits were filed against FIS and certain executives in March and October 2023.

These lawsuits allege violations of federal securities laws, including misleading statements about the valuation, integration, and synergies of the Merchant Solutions segment (Worldpay acquisition), and breaches of fiduciary duties, suggesting an overstatement of earnings. In response, FIS's board formed a Demand Review Committee in August 2023 to review these allegations. The company also reported a data breach in August 2023, stemming from a MOVEit vulnerability, which exposed sensitive consumer information. Additionally, in the past three years, FIS faced 25 customer complaints with the Better Business Bureau, primarily related to billing and service issues.

Kind to Animals

FIS is a financial technology solutions provider, and its core business operations do not involve animal testing, animal-derived products, animal agriculture, or direct impact on wildlife habitats.

Consequently, all KPIs related to these activities are not applicable. While the company's employees participated in volunteer activities supporting animal welfare organizations, such as clearing and cleaning a food shed, dismantling a poultry shed in Christchurch, and feeding over 150 shelter cats and dogs, cleaning shelter areas, and donating PHP90,000 worth of animal food and supplies in Manila and Quezon City, these efforts are employee-led and do not directly align with the company-wide operational impacts, sourcing, or policy engagement criteria of the provided KPIs.

No War, No Weapons

FIS provides mortgage servicing to Navy Federal Credit Union, which serves Department of the Navy personnel.

This relationship focuses on financial services rather than direct military operations. No evidence is provided regarding the company's revenue from arms or defense contracts, R&D in dual-use technologies, sales to embargoed regimes, or investments in peacebuilding initiatives. Similarly, there is no information on conflict divestment policies, board oversight of defense activities, export end-user certifications, or lobbying related to arms control. While FIS states a commitment to ensuring conflict minerals are not used in its supply chain and expects suppliers to comply with human rights principles, no specific percentage of its supply chain is certified conflict-free, and there is no evidence of the actual compliance rate or frequency of human rights due diligence.

Planet-Friendly Business

FIS's total organizational carbon footprint in 2024 was 1,999.2 tCO₂e, representing a 7.5% reduction from 2023.

The company is seeking and securing validation for Science Based Targets for GHG emissions reduction. As of 2023, 12.84% of FIS's total energy consumption was sourced from renewable energy. FIS has a net-zero emissions target by 2050, with an interim goal to achieve 100% carbon neutrality for Scope 1 and 2 emissions by 2025.

Safe & Smart Tech

FIS faced a $358,580 fine from Nigeria's data privacy agency in August 2024 for data law violations.

In response, the company increased data privacy protocols to align with standards like GDPR and CCPA and self-certified to the EU-U.S. Data Privacy Framework. Additionally, FIS released its first Generative AI Policy in 2023, as detailed in their 2023 Global Sustainability Report, and allocated $127.5 million to AI and machine learning with a focus on ethical AI.

Zero Waste & Sustainable Products

FIS has implemented several waste reduction initiatives, including eliminating single-use plastic cups in its Woodbury office

and recycling 161 tons of paper in Dedham . The company also made efforts in Toronto and Sunrise to support local communities through recycled materials .