Better Health for All

Freshworks' core software products, such as Freshservice, streamline healthcare IT, improve service efficiency, and empower clinicians, thereby indirectly supporting patient care.

The company also makes its software accessible as a core development priority, aiming to serve the 1.3 billion people globally who live with some form of disability. However, its primary business is not direct health product development, leading to a neutral score for the overall health impact of its core services. The company's Global Giving Project provided 5,375 meals for low-income families and 250 hygiene care packs for urban slum communities. Volunteers also created over 100 learning aids for autistic children in shelter homes and provided companionship to 35 elderly residents. Freshworks engages with NGOs and disability rights activists to understand the needs of people with disabilities. The Information Security team assesses security risks annually and on an ongoing basis, factoring in audit findings, incidents, and regulatory changes. The Cybersecurity and Privacy Steering Committee reviews information security initiatives quarterly. Requirements for responsible data handling, including personal information, are communicated to all employees during induction, with annual refresher training and signed confidentiality agreements. Freshworks helps Hinge Health maintain HIPAA compliance. The company's Global Giving Project included volunteers spending time with 35 elderly residents and creating over 100 learning aids for autistic children. Freshworks conducts internal events to educate employees about accessibility and the challenges faced by people with disabilities. The company's business partners are required to comply with applicable safety and health laws and provide safe working conditions. The company's Global Giving Project assembled 250 hygiene care packs for urban slum communities.

Fair Money & Economic Opportunity

Freshworks Inc. is a software development company providing cloud-based CRM and ITSM solutions, operating on a SaaS model. The ethical value 'Fair Money & Economic Opportunity' primarily assesses financial institutions and their lending, insurance, or deposit services. As Freshworks does not offer these types of financial products or services to consumers, most KPIs within this rubric are not applicable to its core business model. There is no evidence in the provided articles that Freshworks engages in activities such as consumer lending, managing customer financial data, or offering financial literacy programs.

Therefore, all KPIs related to these activities are omitted due to a lack of direct, relevant evidence.

Fair Trade & Ethical Sourcing

Freshworks Inc., a software development company operating on a SaaS model, does not procure or trade physical commodities, resulting in N/A scores for fair trade certification and supply chain traceability.

The company reports no substantiated forced or child labor incidents in the last three years and has an Anti-Slavery and Human Trafficking Policy. However, it explicitly states there are no active systems to perform diligence on suppliers to mitigate Modern Slavery risks, indicating a lack of supply chain audits. While standard-form vendor contracts include commitments against Modern Slavery, the percentage of suppliers covered by these clauses is not disclosed. As a software company, Freshworks considers its Modern Slavery risk from operations and supply chains to be low, and it has no material sourcing of at-risk inputs.

Honest & Fair Business

No specific, concrete data points were found in the provided articles for any of the KPIs related to Honest & Fair Business. While Freshworks' business partner standards of conduct document mentions emphasizing integrity, compliance with anti-corruption laws, and procedures for reporting violations, it does not provide quantitative data on regulatory fines, transparency index scores, details on whistleblower policy strength or uptake, financial restatements, audit coverage, ESG controversy scores, complaint resolution times, board conflict-free percentages, or the extent of third-party verification of ethical claims.

Therefore, no KPIs can be scored based on the available evidence.

Kind to Animals

Freshworks Inc. is a software development company providing cloud-based CRM and ITSM solutions.

Its core business model involves digital services and software, which do not entail animal testing, animal-derived ingredients, animal agriculture, or direct impact on wildlife habitats. Therefore, all KPIs related to the 'Kind to Animals' value are not applicable to the company's operations.

No War, No Weapons

The provided articles do not contain any specific, factual evidence related to Freshworks Inc.'s involvement with arms manufacturing, military contracts, conflict facilitation, or peacebuilding initiatives. There is no data on revenue from defense contracts, dual-use technology, sales to embargoed regimes, or any policies regarding divestment from conflict zones.

While Article 5 mentions 'export controls' as a requirement for business partners, it does not provide specific data on the percentage of exports covered by verifiable end-user certificates or sales to sanctioned regimes. Article 4 describes a social impact program focused on technology skills training, but this does not directly align with the rubric's definition of peacebuilding or disarmament initiatives. Therefore, no KPIs under the 'No War, No Weapons' value can be scored based on the given information.

Planet-Friendly Business

The provided articles do not contain specific quantitative data for Freshworks Inc. (FRSH.US) across the defined Planet-Friendly Business KPIs. Articles 0 and 1, despite their headers, provide data for Sysco GB, not Freshworks Inc.

Article 2 explicitly states a lack of data for all relevant environmental metrics. Article 3 describes a tree-planting initiative but does not provide the specific quantitative metrics required by the rubric's KPIs. Article 4 notes a DitchCarbon score for Freshworks but explicitly states a lack of publicly available data for all specific environmental metrics such as emissions, renewable energy use, or waste diversion rates.

Safe & Smart Tech

In 2025, Freshworks experienced a significant data exposure due to a FreshService misconfiguration, which exposed internal data of hundreds of companies, including sensitive information like help articles, service catalogs, employee onboarding, and passwords.

The company invests 18% of its R&D budget, or $24.3 million annually, in cybersecurity, based on 2022 total revenue of $582.5 million. Freshworks holds ISO 27001 and SOC II compliance certifications. The company uses AES 256-bit encryption at rest and HTTPS with TLS 1.2 in transit. Freshworks embeds robust auditing mechanisms within its AI models and conducts regular inspections to address unfair practices. The company emphasizes algorithmic transparency, making AI systems accessible to stakeholders, and 51% of business leaders believe transparency in AI is vital. Freshworks products offer features for user data control, including permanent deletion of customer/agent data, ticket deletion, and support for export requests. The company offers single sign-on (SSO) options and JSON web token (JWT) authentication. Freshworks has a Bug Bounty program in partnership with HackerOne, but does not provide monetary rewards for responsibly disclosing unique vulnerabilities. The company aligns programs and projects to Privacy Principles from inception, supporting Privacy by Design and Default. Freshworks conducts internal and third-party penetration testing and hosts application security testing reports. Customer data is stored and processed only as necessary, and archived logs are purged automatically after 12 months. Freshworks products are GDPR and CCPA compliant.