Better Health for All

Hargreaves Lansdown provides comprehensive mental health initiatives for its employees and their families, including a dedicated wellbeing space

, trained Mental Health First Aiders , a 24/7 Employee Assistance Programme , and access to mental health support . The company also supports employees with specific conditions like endometriosis and addresses mental health impacts through its menopause and menstruation policy . For students, HL offers financial wellbeing courses to combat financial anxieties . The company provides comprehensive financial education to employees, students, and local community groups, covering topics like budgeting and investing , with 96% of employees who attended a 1-2-1 meeting taking action . HL demonstrates positive environmental efforts, reducing its emissions per employee by 57% from 1,660 kg CO2e in 2018 to 710 kg CO2e in 2022 . It has committed to planting 2,000 trees and rewilding community spaces , and is involved in the Bristol City Council ‘Cleaner Streets’ initiative , generating positive health externalities. HL's core business of providing financial services has a neutral direct health impact. Other health-related initiatives, such as employee benefits, are internal and do not apply to the general public for scoring. The company does not collect or manage health-related data, nor does it engage in healthcare workforce development or clinical trials.

Fair Money & Economic Opportunity

Hargreaves Lansdown operates as an investment platform and does not offer consumer credit products. Therefore, there are no APRs or fee structures related to lending to evaluate, and no revenue from high-cost financial products or penalty fees. The company is not regulated as a lender, so there is no fair-lending history available. Additionally, as it does not provide debt products to consumers, the debt burden ratio is not applicable. While the company engages in financial education and inclusion initiatives, such as financial education in local schools and communities

, the Strive Internship scheme for underrepresented students , and the 'Financially Fearless' initiative for women , the provided articles do not offer specific quantitative data on their reach or outcomes, nor do they provide details on customer demographics, data accessibility, or product simplicity metrics required by the rubric for scoring.

Fair Pay & Worker Respect

Hargreaves Lansdown reported a median ethnicity pay gap of 23.8% in 2024, indicating ethnic minority colleagues earned 76.2% of majority median pay.

The median gender pay gap was 19.5% in 2024, meaning women earned 80.5% of men's median pay. The company publishes annual reports on these disparities and has set targets to increase representation of women and ethnic minority colleagues by 2027. In a positive step for fair compensation, Hargreaves Lansdown became an accredited Living Wage employer in June 2021, ensuring all staff and contractors receive at least the locally defined Living Wage. The company also offers a range of employee benefits, including flexible working arrangements, paid maternity and paternity leave, and health benefits. Additionally, in January 2023, it was recognized as an Age Inclusive employer.

Fair Trade & Ethical Sourcing

As an investment services company, Hargreaves Lansdown plc does not procure or trade physical commodities, therefore the KPIs related to fair-trade certified inputs and high-risk materials are not applicable. While the company enhances transparency in its supply chain through a Vendor Management System

and focuses on ethical sourcing from UK IT service providers and fund groups , the provided articles do not contain specific quantitative data regarding audit frequency, the number of forced or child labour incidents, traceability coverage, remediation speed, ethical clause coverage in contracts, or supplier diversity spend percentages.

Honest & Fair Business

Hargreaves Lansdown maintains a whistleblowing policy that encourages confidential reporting of misconduct through an independent hotline and web form.

However, there is no evidence provided regarding the independence of investigation processes, training frequency, or effectiveness metrics for this policy.

Kind to Animals

Hargreaves Lansdown plc is a financial services company providing investment services, and its core business model does not involve activities relevant to animal welfare. The company does not engage in animal testing, animal agriculture, or the production of physical goods with animal-derived ingredients. Article 3 explicitly states that Hargreaves Lansdown plc does not have a specific animal welfare policy.

Therefore, all KPIs related to direct animal welfare practices are not applicable to the company's own operations. References to animal welfare in the provided articles pertain to the ethical screening criteria of investment funds offered by Hargreaves Lansdown, such as the Aegon Ethical Equity fund, which excludes companies involved in animal testing or intensive farming, rather than the company's direct practices.

No War, No Weapons

Hargreaves Lansdown's investment policies include a clear corporate ban on military sales, with its funds not investing in companies involved in creating controversial weapons, thus ensuring 0% revenue from arms or defense contracts.

The company has codified ethical red lines, explicitly banning investment in companies involved in controversial weapons such as antipersonnel landmines, cluster munitions, biological, and chemical weapons. HL funds demonstrate 100% compliance with these ethical standards in their core business operations by not investing in companies involved in creating controversial weapons.

Planet-Friendly Business

Hargreaves Lansdown sources 100% of its electricity from renewables and recycles 100% of its office waste.

In 2021-2022, Scope 1 emissions were 942.1 tonnes CO2 equivalent, and Scope 2 were 476.1 tonnes, reflecting reductions of 3% and 29% respectively compared to previous years. Overall emissions have decreased by 11% annually since 2017, with emissions per employee falling by 20%. The company aims for net zero emissions by 2025 and 2050 for different scopes, but these targets are not stated as SBTi-validated.

Respect for Cultures & Communities

Hargreaves Lansdown's reported activities, such as its commitment to ESG practices

, responsible investment , and internal diversity initiatives , do not provide specific, quantifiable evidence directly relevant to the detailed KPIs under 'Respect for Cultures & Communities'. While the company supports local charities and financial education in Bristol , the articles do not contain concrete data points on formal partnerships with indigenous or local community groups, cultural appropriation incidents, cultural impact assessments, specific cultural preservation investments, or other metrics outlined in the rubric. Therefore, all KPIs are omitted due to a lack of explicit evidence in the provided articles.

Safe & Smart Tech

Hargreaves Lansdown implements two-factor authentication (2FA) for account access via its app (fingerprint/facial recognition) and website (5-digit verification code).

2FA is required for Active Savings Accounts and HL Cash ISAs, complying with Payment Services Regulations 2017. The company has no documented data breaches, stating that no data was accessed in relation to external password breach warnings. Secure encryption is used for the platform and website. The last login date and time are displayed to users as a preventative measure against unauthorized access. Hargreaves Lansdown discusses the role of AI, emphasizing ethical considerations. Users can turn on/off fingerprint or face login in the app settings.

Zero Waste & Sustainable Products

Hargreaves Lansdown recycles 100% of its general waste from its head office.

The company has implemented several waste reduction initiatives, including transitioning 90% of clients to paperless services, which significantly reduced paper consumption. They also switched to recyclable paper envelopes for their Investment Times magazine, eliminating the equivalent of 1.4 million new plastic bags annually. Further efforts include participating in Plastic Free July 2021, providing reusable containers and tote bags to minimize single-use plastics, and organizing beach clean-ups where staff collected over 15 kg of rubbish.