Better Health for All

Hilton demonstrates exceptional mental health programs for its 450,000+ team members globally, including the "Thrive at Hilton" and "Care for All" platforms.

These initiatives feature an expanded EAP network with 9,000 new mental health professionals, reducing average appointment wait times to one day, and $5 co-pays for behavioral health visits. Mental health education programs, launched in 2023, have reached 4,500 team members, with 85% of EAP users reporting improved mental health and 85% of team members comfortable discussing mental health with managers. For guests, Hilton promotes rest and recharge, introducing sleep retreats and anti-stress programs. The company also shows excellent healthcare data responsibility with a Data Protection Officer, annual cybersecurity and privacy training, and the use of aggregated claims data to assess workforce needs. In terms of health externalities, Hilton has achieved significant environmental reductions, including a 45.1% decrease in carbon emissions intensity and a 63.7% reduction in landfilled waste intensity for managed hotels since 2008, and holds ISO 14001 certification. Additionally, Hilton supports addiction mitigation through its partnership with Shatterproof and by providing resources for its team members.

Fair Money & Economic Opportunity

Hilton Worldwide Holdings Inc. operates as a global hospitality company and does not offer consumer lending, deposit, or other direct financial products. Consequently, all KPIs under the "Fair Money & Economic Opportunity" value, which are designed for financial institutions, are not applicable to its core business model. While the company does not directly provide financial services, it undertakes initiatives that contribute to broader economic opportunity. In 2023, Hilton invested $467 million in partnerships with over 2,400 underrepresented suppliers, including women-, minority-, veteran-, disabled-, and LGBTQ+-owned businesses.

Additionally, the Hilton Global Foundation pledged $5.3 million in 2023 to support 16 nonprofits focused on job skills and employment opportunities, aiming to help over 260 young adults secure employment in hospitality or tourism.

Fair Pay & Worker Respect

Hilton Worldwide Holdings Inc. reported a CEO to median employee pay ratio of 549:1 for the fiscal year ended December 31, 2023.

Approximately 30% of people employed or managed by Hilton globally were covered by collective bargaining agreements as of December 31, 2023. Hilton was recognized as the World's Best Workplace by Great Place to Work and Fortune magazine in 2023. In 2025, Hilton Long Beach settled a lawsuit for $130,000 concerning meal and rest break violations. Approximately 69% of Hilton's team members are enrolled in health and well-being programs as of December 31, 2024.

Fair Trade & Ethical Sourcing

Hilton's Supplier Diversity Program directed $467 million in spending to diverse suppliers in 2023.

The company is a member of the Hospitality Alliance for Responsible Procurement (HARP), which aims to enhance transparency and positive impact in value chains. Hilton achieved an EcoVadis Gold Medal, placing it in the top 5% of companies for ESG efforts. In its sourcing, Hilton transitioned 1.4 million pounds of breakfast sausage in the U.S. to group-housed pork. Additionally, 34% of seafood in certain regions is sourced from certified sustainable origins.

Honest & Fair Business

Hilton incurred regulatory fines totaling $389,974 between 2022 and 2024.

These fines included $300,000 for a consumer protection violation and $64,549 for a wage and hour violation in 2024, $15,836 for a workplace safety violation in 2023, and $9,589 for a wage and hour violation in 2022. The company maintains a whistleblower policy with a 24/7 anonymous hotline run by a third party, and its Global Compliance team provides quarterly confirmation to the Board of Directors and external auditors that all hotline reports receive appropriate treatment. Hilton has a comprehensive Code of Conduct that explicitly prohibits bribery and corruption. It maintains a robust compliance program with annual training, tailored monitoring activities, and risk-based internal audits across various regions. The company also conducts background checks on prospective partners and obtains annual certifications of compliance with its Code of Conduct from all hotels.

Kind to Animals

Hilton has made significant progress in sourcing animal products from higher welfare systems. In 2024, 100% of eggs for managed hotels in Continental Europe and the United Kingdom & Ireland were sourced cage-free.

For pork, 99.8% of products for managed hotels in the United Kingdom & Ireland were sourced from group-housed systems in 2024. The company aims to source 100% of all egg products globally from cage-free sources by the end of 2025 and group-housed pork for Luxury and Full-Service hotels in the U.S. and Europe by the end of 2025. Hilton strives for the legal, ethical, and humane treatment of animals across its value chain and expects suppliers to implement humane procedures. Hilton made its initial cage-free and gestation crate-free commitments in conjunction with the Humane Society of the United States and supports the implementation of the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). The company also collaborates with industry peers, including the World Sustainable Hospitality Alliance, to evaluate solutions for increasing cage-free egg sourcing.

No War, No Weapons

Hilton Worldwide Holdings Inc. has no direct involvement in military operations, indicating zero revenue from arms or defense contracts, no defense business requiring board oversight, no exposure to controversial weapons, and no defense assets to divest. The Hilton Global Foundation committed $5.3 million in 2023 to support 16 nonprofit organizations focused on career development, job opportunities, and community resilience.

Hilton also engaged in disaster relief following the 2023 Maui wildfires and Türkiye earthquakes, providing food, emergency housing, and supplies. During its 2024 Global Week of Engagement, over 400 volunteers contributed more than 1,400 hours to community revitalization efforts, including planting trees and collecting litter. The company partners with organizations like ECPAT-USA to prevent human trafficking and supports refugee communities.

Planet-Friendly Business

Hilton's total Scope 1, 2, and 3 greenhouse gas emissions (market-based) were 6,498,668 tCO₂e in 2024.

The company has science-based targets validated by SBTi in 2022, aligned with a 1.5°C pathway, to cut carbon emissions intensity of its managed hotel portfolio by 75% and franchised hotel portfolio by 56% by 2030 from a 2008 baseline. The total waste diversion rate for global operations was 17.3% in 2024. The Hilton Global Foundation partnered with BioSur Foundation to expand the Rio Nuevo Nature Reserve by 6.5 acres in 2024, with plans to add 141 new acres in 2025, enlarging the reserve to 274 acres. Hilton integrates the recommendations of the TCFD and conducts climate-related scenario analysis using IEA B2DS, RCP 2.6, RCP 4.5, and RCP 8.5 scenarios. Furthermore, 31.90% of total water withdrawals are from water-stressed areas.

Respect for Cultures & Communities

Hilton has over 20 formal partnerships with local community groups and organizations

, including collaborations with local food banks, non-profits, and organizations supporting indigenous peoples . Examples include partnerships with UNEP West Asia , Winnow , Goumbook , World Wildlife Fund , International Youth Foundation , Homeboy Industries , Partake Foods , Sobel Westex (a certified Minority Business Enterprise) , Protect All Children from Trafficking (PACT) , American Hotel & Lodging Association (AHLA) – No Room For Trafficking , and the BioSur Foundation . A partnership between four First Nations and InnVest Hotels acquired a majority stake in Hilton Québec . No cultural appropriation incidents are reported in the provided articles.

Safe & Smart Tech

Hilton was fined $700,000 in 2015 for mishandling two data breaches from 2014-2015, which included delayed notification and inadequate security measures.

In February 2025, the company faced a class-action lawsuit alleging privacy violations for tracking website visitors post opting-out of cookies, claiming user details were collected and shared with external entities despite consumer opt-out. Users can review and update information in their Hilton Honors account, and request data information, consent withdrawal, updates, corrections, deletion, or to stop processing. However, opt-out requests can take up to ten business days to be effective. The company reported no material data breaches in the three years prior to September 2023. Hilton holds PCI Attestation of Compliance, complies with PCI Data Security Standards, and adheres to ISO 27001 standards, undergoing annual comprehensive third-party audits for PCI DSS. All employees are required to complete annual cybersecurity and privacy training and certify their understanding of the Cybersecurity Policy annually. A dedicated Global Information Security team manages endpoint security and vulnerability management, performing application security reviews, penetration tests, and gap assessments with third-party consultants. Remediation plans for qualifying cybersecurity incidents are reviewed monthly. The company also works with third-party experts for regular cybersecurity assessments at corporate and property levels, including on-site breach simulations, and conducts annual safety and security audits.

Zero Waste & Sustainable Products

Hilton has set a company-wide goal to reduce landfill waste by 50% by 2030.

The company has implemented several waste reduction initiatives, including becoming the first hospitality company to sign the U.S. Food Waste Pact. Specific programs include a partnership at Hilton Dallas Lincoln Centre to recycle food waste into compost , and the introduction of 'Taste of Zero Waste' menus at four UK hotels using root-to-shoot and nose-to-tail cooking. Hilton is also transitioning from single-use toiletries to full-size bath products to reduce plastic waste. A 'Green Breakfast' pilot in the UAE reduced food waste by 62% , and Hilton Tokyo Bay reduced food waste by 30% using AI-enabled solutions. Additionally, Hilton has recycled four million pounds of soap through its partnership with Clean the World.