H World Group Limited.
HTHT.US | Short term accommodation activities
H World Group Limited, formerly known as Huazhu Group Limited, is a multi-brand hotel group primarily operating in China. The company directly operates, franchises, and manages hotels under various brands, catering to a range of customer segments. Their brand portfolio includes well-known names like...Show More
Better Health for All
-10
The company's core business of operating hotels is considered to have a neutral direct impact on health, resulting in a score of 0 for both health impact and harmful revenue share. Similarly, as a hotel company, it does not offer health-related products or services requiring price accessibility or disclosures about health risks.
1
For healthcare data responsibility, the company has obtained ISO 27001 Information Security Management Systems Certification and ISO 27701 Privacy Information Management Systems Certification, and published data protection charters and privacy statements, which maps to a score of 30.
2
During public health emergencies, the company mentioned the impact of the COVID-19 pandemic on hotel operations and its response, including temporary hotel closures and government subsidies, indicating a reactive response, scoring -70.
3
The company offers employee mental health assistance hotlines and psychological counseling services, which is considered basic support, scoring -60.
4
As the company does not produce or sell food or nutritional products, nutrition and food safety is scored as 0.
Fair Money & Economic Opportunity
0
No evidence available to assess H World Group Limited on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
50
The company reported an average employee satisfaction rate of 97.53% in 2023.
1
Additionally, no major incidents jeopardizing employee rights or violating human rights provisions were reported in 2023.
2
Fair Trade & Ethical Sourcing
0
No specific quantitative data or information regarding HTHT.US's performance on Fair Trade & Ethical Sourcing KPIs, such as fair-trade certification share, audit frequency, forced/child labor incidents, traceability coverage, remediation speed, ethical clause coverage, materials risk index, or supplier diversity spend, is provided in the available article.
1
Honest & Fair Business
0
The company has a whistleblower policy with public reporting channels, including email and a hotline.
1
Investigations of complaints must be concluded within 15 working days, and all complaints are kept confidential, with information reported to the Audit Committee quarterly.
2
The company has an anti-corruption policy, and 100% of employees received group-wide anti-corruption and internal control compliance training in 2023.
3
Franchisees and suppliers on the H World Easy Purchase platform are required to sign a Sunshine Agreement, and Legacy DH requires all suppliers to sign a Supplier and Business Partner Code of Conduct.
4
The whistleblower policy specifically addresses bribery and kickbacks.
5
While the annual complaint resolution rate was 98.5% in 2023,
6
the median time to close customer or stakeholder ethics complaints is not explicitly stated, only that whistleblower investigations conclude within 15 working days. The board has 5 independent directors, representing approximately 71.4% of the board,
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and the whistleblower policy addresses conflicts of interest for all employees, including top executives.
Kind to Animals
0
No evidence available to assess H World Group Limited on Kind to Animals.
No War, No Weapons
-40
H World Group Limited invested CNY 6.076 million in education and community support projects, which represents approximately 0.0254% of its 2024 revenue of CNY 23.9 billion.
1
The company states a commitment to human rights compliance and acting responsibly along the supply chain, and emphasizes ethical procurement and supplier codes of conduct.
2
Its Policy Statement on Human Rights, amended in February 2024, is guided by the Universal Declaration of Human Rights, ILO Declaration, OECD Guidelines, and UN Global Compact principles.
3
However, a 2026 report suggests that international hotel chains' operations in the Uyghur Region may violate international standards, including the UN Guiding Principles on Business and Human Rights.
4
The company conducts annual anti-corruption self-check questionnaires for all employees.
5
As a hotel group, the company has no direct exposure to weapons, and therefore no specific red lines for weapons are needed. The employee coverage rate for Group-wide anti-corruption and internal control compliance training reached 100%.
6
Planet-Friendly Business
0
No evidence available to assess H World Group Limited on Planet-Friendly Business.
Respect for Cultures & Communities
0
No specific, quantitative evidence was found in the provided articles to assess H World Group Limited against any of the defined Key Performance Indicators for the ethical value 'Respect for Cultures & Communities'. The articles contain general sustainability information, employee data, and customer service metrics, but lack specific data points related to formal partnerships with community groups, cultural impact assessments, local employment ratios, community grievance mechanisms, cultural preservation investments, local procurement percentages, or cultural sensitivity training completion rates.
1
Safe & Smart Tech
-70
H World Group experienced a significant data breach in August 2018, affecting 130 million customer records, 123 million user registration records, and 240 million hotel booking records, totaling nearly 500 million pieces of data.
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This data was reportedly sold on the online black market.
2
In May 2025, a suspected cyberattack affected more than five hotels, leading to the encryption of data and potential leakage of sensitive information, including credit card details.
3
Credit card details were reportedly stored in unencrypted text files.
4
The company reported the 2018 incident to the police and initiated an internal investigation, stating compliance with police protocols.
5
Shanghai Police are investigating the potential 2025 breach.
6
Zero Waste & Sustainable Products
0
No evidence available to assess H World Group Limited on Zero Waste & Sustainable Products.