Better Health for All

Trip.com Group's core business as an online travel agency means its products and services generally have a neutral direct health impact. The company has implemented data privacy and security measures, including ISO 27001, ISO 27701, and PCI DSS certifications.

During the COVID-19 pandemic, it donated 1 million surgical masks to various countries and supported frontline workers in the UK. The company made a SGD$500,000 donation to support fertility preservation efforts in young women undergoing cancer treatment through the Trip.com Oncofertility Programme. Trip.com Group also supports employee mental health through initiatives like partnerships with psychological counseling organizations and a hybrid work model, which 66% of its workforce adopted, saving over 300,000 commuting hours.

Fair Money & Economic Opportunity

Trip.com Group Limited is an online travel agency, and its core business does not involve lending, deposit services, or other traditional financial services.

Therefore, all KPIs related to 'Fair Money & Economic Opportunity' are not applicable. The company does not offer consumer credit products, nor does it generate revenue from high-cost financial products or penalty fees. While the company has social inclusion initiatives such as the 'Old Friends Club' for travelers over 50, rural revitalization programs, and training for tourism professionals, these are not related to a loan/insurance book or financial literacy in the context of financial products. The company also does not operate financial service access points or provide debt products to consumers. Data security certifications are mentioned, but not open-banking APIs or customer finance data portability. The company has not faced regulatory findings or fines for discriminatory or unfair lending, as it is not a lender. The company's activities, such as Country Retreats, have helped raise local annual per capita incomes by an average of around USD 5,500, and over 80% of employees at these retreats are local villagers, but this is an economic development outcome, not a direct wealth-building outcome for financial product users.

Fair Trade & Ethical Sourcing

Trip.com Group Limited is an online travel agency providing services such as accommodation reservations and transportation ticketing. As the company does not procure or trade physical commodities, the 'fair_trade_cert_share' KPI is not applicable, aligning with the rubric's N/A tier.

For all other KPIs, no specific quantitative data or concrete evidence was provided in the articles to assess performance against the defined thresholds. Therefore, these KPIs are omitted.

Honest & Fair Business

Trip.com Group publishes sustainability reports in accordance with the Hong Kong Stock Exchange ESG Reporting Guide, Nasdaq ESG Reporting Guide 2.0, and references GRI Standards, and performs annual reviews of its sustainability policies.

The company has an MSCI ESG Rating of 'A' and an EcoVadis sustainability rating of 'Silver'. The company's anti-corruption policy is comprehensive, regularly updated, and includes annual training for 100% of employees, directors, supervisors, and agents, with a 100% pass rate on assessments. All active suppliers signed anti-corruption clauses, and 100% of contracts included designated complaint channels. The whistleblower policy is robust, offering secure, confidential channels (hotline, email, mail) managed by dedicated personnel, with major issues reported directly to the Board and Audit Committee. It explicitly prohibits retaliation and offers cash rewards of RMB 1,000-2,000 for verified reports, up to RMB 5,000-10,000 for outstanding contributions, supported by a RMB 1 million compliance fund. The company has achieved 100% certification for ISO 27001, ISO 27701, and PCI DSS across its entire business, and 100% compliance with China's Multi-Level Protection Scheme Level 3. Independent third-party law firms, accounting firms (like Deloitte), and data security companies annually assess and audit cybersecurity, data security, and personal information protection practices, and provide SOC Reports. The Board consists of eight directors, with 62.5% being independent non-executive directors. The resolution rate for valid customer complaints was close to 100%, but the median resolution time is not specified.

Kind to Animals

Trip.com Group Limited is an online travel agency, a service-oriented company. Its core business model does not involve animal testing, animal-derived products, animal agriculture, or direct impact on wildlife habitats. While the company states that its suppliers should advocate for humane treatment of animals and promote animal welfare policies, there is no evidence of the company's direct involvement in animal agriculture operations or sourcing that would be applicable to the 'animal_agriculture_ethics' KPI.

Similarly, the policy to discourage guests from choosing products that may harm animal welfare is a recommendation to customers, not an internal animal testing policy for the company's own operations. No other relevant evidence was found for the provided KPIs.

No War, No Weapons

The company's core business is an online travel agency, and the provided articles, which include ESG reports and a supplier code of conduct, do not contain any specific, concrete data points related to arms manufacturing, military contracts, dual-use technology, sales to embargoed regimes, peacebuilding investments, or any other activities relevant to the 'No War, No Weapons' value.

Therefore, no KPIs can be scored based on the evidence provided.

Planet-Friendly Business

Trip.com Group has committed to the Science Based Targets Initiative (SBTi) and aims for carbon neutrality by 2050, but validation is pending.

The company's stated net-zero carbon target year is 2050. Over 20% of the company's energy is sourced from renewables, and 42.6% of electricity in leased data centers is from green sources. The company purchases carbon offsets covering more than 10% of its carbon footprint. Its headquarters building has LEED Gold certification, but no overall percentage of green-certified buildings is provided. The company reported no significant environmental compliance violations. Climate risk assessments are mentioned, but specific details on TCFD alignment are lacking.

Respect for Cultures & Communities

No specific, concrete data points were found across the provided articles for any of the KPIs related to 'Respect for Cultures & Communities'. The articles primarily focus on gender equality, general ESG reporting without specific community metrics, or business analysis. Information regarding investments in rural revitalization is noted, but not quantified as a percentage of revenue reinvested in local community development.

The increase in independent directors is mentioned, but there is no evidence that these are community representatives. Therefore, no KPIs can be scored based on the given evidence.

Safe & Smart Tech

Trip.com is compliant with a comprehensive set of certifications, including PCI, HIPAA, SOC 2, GDPR, ISO 27001, FedRamp, and CSA Star Level 1.

The company supports multiple authentication methods, including Okta, Google, and Microsoft logins, and offers two-factor authentication via SMS, email, hardware, software, TOTP, and U2F. Trip.com has a security portal and intends to establish a bug bounty program, encouraging security researchers to report vulnerabilities via email. However, in April 2024, Trip.com allegedly failed to inform a customer about third-party data handling before a booking and refused to disclose the third-party vendor's identity in response to a GDPR data access request, citing "business security concerns." This alleged incident indicates a failure to comply with GDPR requirements and suggests basic data control options with significant limitations for users.

Zero Waste & Sustainable Products

Trip.com Group reported no waste disposal violations or citations in its 2024 and 2023 sustainability reports.

The company's reports consistently indicate an absence of regulatory actions, violations, fines, or compliance issues related to waste disposal.