Fair Money & Economic Opportunity

MakeMyTrip Limited is an online travel company, and its core business does not involve lending, insuring, moving, or storing money for consumers. Therefore, KPIs related to financial products, services, or lending practices are not applicable. The company's CSR activities, such as community-based rural tourism projects, support for local businesses, and initiatives for visually impaired travelers, are not framed as financial inclusion initiatives or measured against financial metrics like loan books or wealth-building outcomes for financial product users.

Consumer court rulings against MakeMyTrip for deficiency in service and unfair trade practices relate to travel booking services and associated fees, not fair lending or financial product pricing.

Honest & Fair Business

MakeMyTrip has a whistleblower policy in place, outlining procedures for reporting 'Improper Practices' and 'Accounting Misconduct'.

However, the company's corporate governance deviates from Nasdaq Listing Rules, including having a smaller audit committee and lacking a majority of independent directors. A Reddit post details a negative customer experience, alleging harassment by a driver and failure to provide a replacement cab or refund. While this is only one customer account, it raises concerns about customer service. No regulatory fines are mentioned in the provided articles. The whistleblower policy mentions investigations should be completed within 180 days, but there is no data on actual complaint resolution times. Given the governance issues and the customer complaint, a slightly negative score is warranted.

Kind to Animals

MakeMyTrip, as an online travel company, does not engage in activities such as animal testing, animal agriculture, or the production of animal-derived products, rendering many animal welfare KPIs not applicable. However, the company actively participates in wildlife conservation and habitat restoration. MakeMyTrip Foundation (MMTF) has planted over 1.7 million saplings since 2009, including 0.45 million in FY 2024-25.

Specific projects include planting 50,000 trees near Pangolakha Wildlife Sanctuary, 20,000 trees to restore deer habitat, and 140,000 trees to reclaim degraded lands. MMTF also planted 162,500 mangrove trees in Devla Village and 0.2 million saplings across 488 hectares in Rajasthan. Additionally, MMTF removed over 1.2 metric tons of waste from Olive Ridley turtle nesting sites at Morjim Beach and 213 metric tons of waste from key tourist and coastal zones. MMTF also works to reintroduce native species and revive natural springs in Uttarakhand.

No War, No Weapons

MakeMyTrip Limited's MakeMyTrip Foundation spent over USD 3.9 million on developmental projects.

With a net revenue of $6.27 billion in 2023, this spending represents less than 0.5% of revenue. The company advised travelers against non-essential travel to Turkiye and Azerbaijan and discontinued all promotions and offers for these countries, following calls for a boycott. The Board of Directors oversees the management of the company's business and serves as a fiduciary for shareholders. The company has a Code of Business Conduct and Ethics but no specific codified ethical red lines related to weapons or conflict. There is no evidence of the company engaging in arms or defense contracts, dual-use technology development, or intelligence/surveillance activities.

Respect for Cultures & Communities

The company has no reported cultural appropriation incidents.

MakeMyTrip has upskilled over 1,200 tour guides in culturally significant areas like Agra and Fatehpur Sikri, Uttar Pradesh, and trained over 160 tour operators, guides, and drivers in Port Blair and Havelock. The company's platforms support 10 Indian languages, demonstrating strong local language support.

Safe & Smart Tech

MakeMyTrip reported zero material breaches of customer privacy or data loss in the past two years (April 2022 - March 2024).

The company is ISO 27001 Certified and complies with GDPR, CCPA, and PCI-DSS standards. MakeMyTrip conducts security awareness sessions for new hires and regular training sessions on GDPR compliance and data privacy best practices for employees, with an average of 8.7 training hours per employee in FY 2023-24. All confidential data is protected using AES 256 encryption, covering data in transit and at rest, and personal information is transmitted using TLS encryption. Users can access, correct, or delete personal information, withdraw consent, and unsubscribe from marketing communications. MakeMyTrip recommends two-factor authentication for user accounts. The company reports patching critical vulnerabilities within 7-14 days. Its bug bounty program has a defined scope and lists numerous ineligible reports. MakeMyTrip assesses 80-85% of products for privacy impacts and integrates security controls into the software development lifecycle. Regular internal and external audits are conducted every six months to assess security measures. The company collects information to fulfill legal obligations and retains it as long as needed for outlined purposes or as required by law. MakeMyTrip supports the right to block unwanted internet activity.