Better Health for All
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Lloyds Banking Group demonstrates a strong commitment to mental health initiatives, having raised over £16 million for Mental Health UK between 2017 and 2022.
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Its Mental Health & Money Advice website has provided information to 2.5 million people, and the Bloom program has supported 223,000 young people with mental health resilience.
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The company achieved an 'Advanced rating' from the Money and Mental Health Policy Institute in 2024 for its mental health accessible program, offering longer appointment times and private meeting rooms for customers.
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Lloyds Banking Group has trained 2,800 colleagues as Mental Health Advocates and over 3,000 teachers to support students' mental health through Bloom, which focuses on resilience-building tools for young people.
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The company also offers company-funded medical cover and free eye tests to colleagues, alongside healthy lifestyle advice.
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However, the company's encouragement for colleagues to share disability data, with 60.5% participation by the end of 2024, raises concerns about health data responsibility, as explicit details on privacy safeguards for this sensitive personal health information are not provided.
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While a contribution to financial services during COVID-19 was recognized with an OBE, specific actions or donations related to a health crisis response are not detailed.
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The company's core financial services are considered health-neutral.
Fair Money & Economic Opportunity
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Lloyds Banking Group has provided £2 billion in new funding for social housing and over £15 billion in funding for first-time buyers.
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The company also backs a new £62 million fund for small business lending, with CDFIs lending almost 50% to the UK's most deprived regions.
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Lloyds Banking Group is fully PSD2/open-banking compliant, offering APIs with no access charges. Over 780,000 customers improved their credit score.
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The company made approximately £35 million in charitable donations in 2024.
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Basic financial information is available on request, but no structured financial literacy programs are mentioned.
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Approximately 10% of service points are in underserved areas, with basic digital access available. The company is undertaking a simplification project for its products, aiming for a middle school reading level (grade 8-9).
Fair Pay & Worker Respect
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Lloyds Banking Group's CEO to median employee pay ratio is 80:1.
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The company reported a mean gender pay gap of 26.7% for Lloyds Banking Group, meaning women earn approximately 73.3% of men's pay.
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Lloyds is Living Wage accredited and Living Hours accredited.
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The company invested £1.1 billion in improving base pay since 2022, resulting in an average pay increase of between 7 and 9 percent for junior employees.
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The Information Commissioner's Office (ICO) warned firms, including Lloyds, that business interests must not take priority over employee privacy, following criticism from unions regarding the bank's access to account data of 36,000 employees during pay negotiations.
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Fair Trade & Ethical Sourcing
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Lloyds Banking Group, as a financial institution, does not procure or trade physical commodities, making the fair trade certification share KPI not applicable. The company requires its suppliers to complete the Financial Supplier Qualification System (FSQS) on an annual basis.
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All suppliers are expected to practice the Code of Supplier Responsibility and embed basic business principles in a Code of Business Standards or equivalent, which includes adherence to local laws and regulations.
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The Emerald Standard, introduced in 2022, sets environmental and social expectations for suppliers.
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Non-compliance with the Code can lead to a review of contract terms and potential termination of the business relationship.
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Honest & Fair Business
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The company has a confidential ethics hotline and a policy prohibiting retaliation.
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However, there is no evidence provided regarding independent investigation processes for whistleblower reports. An Anti-Corruption & Anti-Bribery Policy is in place, and the company states compliance with FCPA, U.K. Bribery Act, and other anti-corruption laws, with policies for employee training, internal audits, and distributor reviews.
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The extent of independent verification of ethical claims and compliance is limited, with mentions of external audit opinions and ISO certifications for some facilities, but no specific details on the percentage of claims verified.
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Kind to Animals
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Lloyds Banking Group is a financial institution, and as such, many of the 'Kind to Animals' KPIs related to products, testing, and animal operations are not applicable to its core business model. For these KPIs, the company scores 0 (N/A) as there is no evidence of animal-derived products, animal testing, or animal husbandry under its control.
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The company's ESG reports and sustainable financing frameworks do not contain data on animal welfare.
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A 2025 article from World Animal Protection highlights that Lloyds, along with several other UK banks, lacks a dedicated animal welfare policy.
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The article also notes that 3 out of 5 surveyed respondents desire all banks to adopt an animal welfare policy.
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No War, No Weapons
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Lloyds Banking Group is a signatory to the UN Guiding Principles on Business and Human Rights.
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In BankTrack's 2024 Global Human Rights Benchmark, the company achieved 6 out of 15 points and was ranked as a “follower”.
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It scored 0.5 out of 3 points on specific rights indicators, which assess how banks address human rights defenders, Indigenous Peoples’ right to Free, Prior and Informed Consent, and environmental rights in their policies and practices.
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In 2022, the company scored 4 out of 14 points and was also ranked as a “follower”.
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Planet-Friendly Business
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Lloyds Banking Group's total Scope 1, 2, and 3 emissions for 2024 were approximately 0.475 M tCO2e.
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Scope 3 emissions decreased by 11% last year, and Scope 1 and 2 emissions reduced by 14% from 2023.
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The company has SBTi-validated targets aligned to a 1.5°C pathway, aiming for a 90% reduction in Scope 1 emissions by 2030.
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It has procured 100% renewable electricity since 2019/20 and signed a 10-year Power Purchase Agreement for 50 GWh annually.
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The company aims to achieve net-zero carbon operations by 2030 and has a net-zero financed emissions target for 2050.
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It plans to divert a minimum of 90% of operational and technology waste from landfill and incineration by 2030,
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having already reduced operational waste by 74.5% from a 2014/15 baseline by 2024.
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Lloyds Banking Group fully adopted TCFD recommendations and participated in the Bank of England’s Climate Biennial Exploratory Scenario exercise in 2021, refreshing it in 2024 to consider transition, physical, and litigation risks.
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The company states its central assets do not have material exposure to sectors impacted by climate risk.
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It requires its top 80% of suppliers (170 suppliers as of 2025) to report Scope 1, 2, and 3 emissions and set public, science-based net-zero targets.
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The company became a member of the Ocean Risk and Resilience Action Alliance (ORRAA) and is a founding partner of Projects for Nature, with a goal to plant 10 million trees across the UK by 2030.
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It invested £17m in JPMorgan’s Empowering Change money market fund for underserved communities and launched an updated Insuring the Transition Roadmap.
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The company announced a Global Disaster Resilience Vehicle with the UNCDF to deliver disaster risk financing to Small Island Developing States.
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Respect for Cultures & Communities
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Lloyds Banking Group's charitable foundations have donated £800 million over 40 years, with a commitment to donate £100 million by 2030.
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In 2025, £33.7 million was donated to charitable foundations.
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The company also committed £1 billion to a Regional Impact Fund and £43 million in funding for Community Development Finance Institutions (CDFIs).
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While Article 0 mentions that 36% of BCI's (an LBG member) investment focus is culture, there is no specific percentage of Lloyds Banking Group's revenue or non-core revenue directly allocated to cultural heritage organizations or community development funds, making it difficult to score against the quantitative thresholds for these KPIs.
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The company states that the 'S' in ESG will have a direct impact on a company’s license to operate, and it is committed to supporting UK communities, addressing disparities, and fostering investment and growth, but no specific percentage of operations with a documented social license is provided.
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Safe & Smart Tech
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Lloyds Banking Group has a comprehensive AI ethics program, including seven AI Ethics principles, a dedicated AI Assurance Framework, a Data & AI Ethics Committee, and a GenAI Control Tower.
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Every new AI initiative undergoes a rigorous approval process, including risk assessment, legal review, and controls for ethics, bias, and security.
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The company is launching an AI Academy for all 67,000 colleagues, providing extensive training on AI principles, bias, and responsible GenAI use.
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Lloyds Banking Group mandates that every AI deployment is rigorously audited for fairness and representativeness, and advanced models include explanation features.
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The company employs rigorous testing, human oversight, and scenario planning to prevent algorithmic harm, and maintains dedicated teams for ongoing monitoring and incident response.
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The company invests over £4 billion in its people, processes, technology, and data.
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Lloyds Banking Group partners with MITRE, using ATT&CK as a cornerstone of its cyber defense strategy, and secured a patent for its Global Correlation Engine in March 2025, which uses intelligent algorithms to identify genuine threats and has significantly reduced false positives.
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However, Lloyds Banking Group accessed data from 30,000 staff bank accounts without explicit permission for a presentation to union representatives, leading to an inquiry by the ICO.
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The company was also fined 160,000 pounds for processing 24 payments totaling 77,000 pounds to a sanctioned person in February 2023, which it voluntarily reported in March 2023.
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Staff are strongly urged to hold personal accounts with Lloyds, which could allow the lender to access financial information.
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Zero Waste & Sustainable Products
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Lloyds Banking Group recycles 80% of waste from its UK offices.
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The company has a fully operational waste recycling program across all sites and a 'zero to landfill' policy.
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Initiatives include installing a Rocket Composter at the Chester office, reusing 7,024 items of office furniture, and installing new recycling stations at the Bristol office.
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These efforts contributed to a 74.5% reduction in overall waste volumes by 2024 against a 2014/15 baseline.
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The company aims for zero waste by 2030 and a minimum 90% diversion of operational and technology waste from landfill and incineration by 2030.
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Hazardous waste is managed through segregation and compliance with documented Waste Management Procedures.
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Waste audits are independently verified, and annual waste audits are conducted for all facilities with action plans.
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The company is certified to ISO 14001 and achieved ISO 50001 certification in February 2025.
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There have been no major compliance concerns found in recent external audits, and no waste disposal violations in the past three years.
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Suppliers are assessed against the Group's Emerald Standard, which requires them to disclose environmental data, commit to net-zero by 2050, and align with science-based targets.
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Lloyds Banking Group has removed Plastic Bank Note Envelopes from use in its branches and replaced 4.4 million single-use plastic items last year.
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The company provides clear disposal information on all products and packaging, and a guide has been created for Cash Industry Environmental Charter customers to ensure efficient cash deposition.
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