Better Health for All

Lloyds Banking Group demonstrates strong commitment to mental health initiatives, having raised over £16 million for Mental Health UK between 2017 and 2022.

The Mental Health & Money Advice website, which helped people be over £22 million better off, saw 2.5 million visits, with 80% of users reporting improved mental and financial health. The Bloom program supported 223,000 young people, and over 2,800 colleagues were trained as Mental Health Advocates. Lloyds Bank achieved 'Advanced level' accreditation in the Mental Health Accessible Programme. For healthcare education, the company distributed 700,000 mental health guides and trained over 3,000 teachers to support students' mental health. Regarding health externalities, the company actively mitigates negative mental health impacts by protecting 30 million customers from telephone fraudsters, investing £15 million in fraud prevention technology, and offering customers three months of free access to Gamban software to block gambling sites. , The company's principal goods and services are financial, with direct health offerings being a smaller portion of the overall portfolio.

Fair Money & Economic Opportunity

An ombudsman found that Lloyds failed to conduct reasonable and proportionate creditworthiness checks for two loans, a £10,000 loan and a £15,000 loan, violating multiple FCA rules regarding responsible lending.

The ombudsman directed Lloyds to write off the outstanding balance on the second loan. For financial literacy, the Lloyds Bank Academy, a UK-wide initiative, has benefited more than one million people. Based on the company's 23 million digitally active customers, this represents approximately 4.3% of customers.

Fair Trade & Ethical Sourcing

Lloyds Banking Group expects all its suppliers to implement its code of supplier responsibility, which sets minimum standards for responsible business, sustainability practices, and behaviour.

Suppliers are also expected to comply with internationally recognised ESG standards and applicable laws, such as the Modern Slavery Act 2015, and take steps to reduce child labour risks. Suppliers complete the Financial Supplier Qualification System (FSQS) on an annual basis.

Kind to Animals

Lloyds Banking Group, as one of the UK's 'Big Six' banks, provided $77 billion in financing to 55 of the world's largest livestock and animal feed companies between 2015 and 2022.

These industrial livestock corporations are linked to animal cruelty, including factory farming practices where chickens are raised in windowless barns in spaces smaller than an A4 piece of paper, and pigs endure cramped and barren conditions, preventing natural behaviors. Furthermore, Lloyds does not incorporate any mention of animal welfare in its policies, and World Animal Protection is calling on customers to urge the bank to adopt a dedicated animal welfare policy, indicating a lack of public position or advocacy for higher animal welfare standards. As a financial services group, Lloyds Banking Group does not engage in animal testing, operate animal husbandry, or source animal-derived products, making several related KPIs not applicable.

No War, No Weapons

Lloyds Banking Group has significant and ongoing financial ties to controversial weapons. Between January 2022 and August 2024, it invested $2.5 billion in eight nuclear weapon producing companies.

Further, it invested £2.7 billion in seven nuclear weapons producers between January 2021 and August 2023, and made £3.4 billion available to nuclear weapons producing companies from 2017 to 2019. The company's defense sector policy contains a significant loophole, explicitly stating it will not support businesses involved in nuclear weapons manufacture, sale, trade, servicing, or stockpiling, unless these activities are connected to the national nuclear weapons programs of the UK, US, or France. The company's ethical red lines are codified to exclude cluster munitions, landmines, and chemical/biological weapons.

Planet-Friendly Business

The company has set a Net Zero Carbon Operations Target Year for 2030, supported by interim goals including at least a 90% reduction in Scope 1 and 2 emissions and a 50% reduction in total energy consumption by 2030.

It has achieved a 52.8% reduction in Scope 1 & 2 emissions, a 42.3% reduction in energy consumption, and a 45.1% reduction in water consumption from a 2018/19 baseline. Operational waste has been reduced by 74.5% from a 2014/15 baseline. In 2022, its financed emissions exceeded 30 million tons of CO₂ equivalent. The company was reprimanded by the UK's Advertising Standards Authority for a misleading LinkedIn advertisement regarding its support for the energy transition.

Respect for Cultures & Communities

Over 72,000 colleagues and contingent workers have completed a race education program

, which is now included in onboarding , indicating a high completion rate for cultural sensitivity training. The company's financial services operations do not typically involve activities that impact cultural or heritage sites, nor are Free, Prior, and Informed Consent (FPIC) processes applicable to its business model. While the company engages in significant charitable giving and community funding, including a racial equity fund , the evidence does not specify donations to cultural heritage organizations. Additionally, although a supplier diversity strategy is in place , specific tracking of indigenous or minority-owned suppliers is not provided.

Zero Waste & Sustainable Products

Lloyds Banking Group has achieved a 74.5% reduction in operational waste compared to its baselines.

The company has implemented waste diversion programs, including a Rocket Composter and furniture reuse. It has set a target to achieve zero waste by 2030, aiming to divert at least 90% of operational waste and used technology from landfill and incineration. Additionally, the company works with its key suppliers through the Emerald Standard, which sets environmental and social expectations for key suppliers.