Better Health for All
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Mediclinic's core business, operating 74 hospitals, 21 day case clinics, and 28 outpatient clinics, delivers exceptional health benefits, evidenced by high patient experience scores (85.0 for inpatient, 91.3 for day case)
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and top hospital rankings in Switzerland and the UAE in 2022.
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Mediclinic City Hospital also received WHO Patient Safety Friendly Hospital certification in 2024.
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For vulnerable populations, 79% of pro bono surgical procedures served historically disadvantaged patients,
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and a partnership with Unjani Clinic in South Africa extends healthcare to over two million people.
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The company provides comprehensive healthcare workforce support, training 1,747 students in Switzerland and 129 in the Middle East in 2022,
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and delivering 190,404 hours of training in Southern Africa and 754,377 hours in the Middle East.
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Mediclinic demonstrates strong mental health support, operating two mental health facilities in Southern Africa,
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converting 35 beds for long-term care in the Middle East,
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and offering trauma counselling, employee assistance, and confidential counselling.
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Healthcare education initiatives include health education and awareness campaigns,
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lectures at academic institutions,
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and collaboration with universities for medical student training.
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For healthcare data responsibility, the company has matured compliance with EU’s GDPR framework,
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implemented data privacy online learning programs,
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and conducts regular external audits for information security.
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During the COVID-19 pandemic, Mediclinic cared for approximately 85,000 inpatients
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and administered over 1.36 million vaccine doses in Switzerland and South Africa,
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also spending AED3.4 million on free COVID-19 vaccinations in the UAE.
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However, the company's operations generated 211,969 metric tons of Scope 1 & 2 CO2 emissions in 2022,
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though it aims for a 74% reduction by 2030
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and net-zero by 2030,
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and is working to reduce harmful anaesthetic gases by 10%.
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Fair Money & Economic Opportunity
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Mediclinic International plc is a healthcare services group, not a financial institution. As such, KPIs related to consumer lending, deposit services, financial products, and banking access points are not applicable, resulting in a score of 0 for 'underserved_client_share', 'pricing_fairness', 'exploitative_fee_exposure', 'data_accessibility', 'fair_lending_compliance', 'financial_literacy_initiatives', 'debt_burden_ratio', and 'product_simplicity'. While Mediclinic supports Unjani Clinics with a blended grant-loan funding model for nurse-preneurs
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and has various community social investments and diversity initiatives, the articles do not provide the specific quantitative data required to score KPIs such as 'inclusion_initiatives' (share of loan book), 'wealth_building_outcome' (percentage of users showing credit/savings growth), 'profit_reinvestment' (percentage of pre-tax profit reinvested), or 'geographic_inclusion' (percentage of service points in underserved areas).
Fair Pay & Worker Respect
0
No specific quantitative data was provided in the articles for any of the KPIs under the 'Fair Pay & Worker Respect' value. While the company's Code of Business Conduct and Ethics emphasizes fairness and prohibits child/forced labor,
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and employee engagement surveys are conducted with a reported 40% 'high engagement',
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this figure does not represent an overall engagement index score as required by the rubric. No concrete metrics such as living wage coverage, CEO-median pay ratio, collective bargaining share, safety incident rates, pay equity ratios, turnover rates, substantiated labor violation counts, insecure contract share, or health insurance coverage percentages were explicitly stated.
Fair Trade & Ethical Sourcing
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Mediclinic procures 98% of its budget with local suppliers.
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The company reported zero incidents of child labour, modern slavery, or human trafficking for the financial years ended March 2023, 2024, and 2025.
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It implements proactive measures including due diligence questionnaires for new and existing suppliers
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and annual training for procurement teams.
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Mediclinic conducts annual internal audits of all procurement departments,
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and its wholly-owned subsidiary, Medical Innovations, is audited annually by an external auditor.
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Honest & Fair Business
10
Mediclinic received an A- rating from CDP for environmental transparency and performance, placing it in the top 14% of healthcare companies globally.
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The company reported no incidents of significant non-compliance with environmental legislation or consumer protection laws, and no legal action for anti-competitive conduct in CY24.
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An independent forensic investigation into billing irregularities at Mediclinic Southern Africa found no intentional manipulation.
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Mediclinic operates independent, 24/7 ethics lines for anonymous whistleblower reporting, with information included in onboarding materials for new recruits and suppliers, receiving 278 calls in CY24.
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The company has a Group Anti-bribery Policy and Guidelines with vetting requirements, conducts annual risk control self-assessments for high-risk roles, and implemented a three-year compliance monitoring program.
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Kind to Animals
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Mediclinic International plc is a healthcare services group with a primary focus on human healthcare.
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The company emphasizes ethical business conduct, regulatory compliance, and environmental responsibility
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, including initiatives to reduce energy consumption, carbon emissions, and water usage, and the installation of solar photovoltaic systems.
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Its Group Supply Chain Risk Management Policy ensures reputable suppliers
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, but direct animal welfare policies are not outlined.
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The provided articles do not contain any evidence of the company engaging in activities related to animal products, animal testing, animal agriculture, wildlife conservation, or specific animal welfare initiatives. Therefore, all KPIs related to being 'Kind to Animals' are not applicable to its described operations.
No War, No Weapons
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Mediclinic International plc operates as a private healthcare services group, providing medical services in Switzerland, Southern Africa, and the Middle East.
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The company has no involvement in the arms industry or military activities, and explicitly abstains from military involvement, resulting in 0% revenue from defense contracts.
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However, there is no indication of active peacebuilding initiatives or investment in disarmament programs. The company's core business is healthcare, and there is no evidence of engagement in dual-use technology, sales to embargoed regimes, defense-related procurement, lobbying, or any other activities covered by the remaining KPIs.
Planet-Friendly Business
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Mediclinic International sources 27.89% of its operational energy from renewables, including purchased hydroelectricity for all hospitals and the corporate office in Switzerland, 100% clean electricity for all facilities in Abu Dhabi via Clean Energy Certificates, and PV systems at 29 hospitals in Southern Africa, 3 hospitals in Switzerland, and 2 clinics and 1 hospital in the Middle East.
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The company's total water usage in 2024 was 1,809 megalitres, with a revenue of $4,592 million, resulting in 393.95 m³ of water withdrawn per $1 million revenue.
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In 2024, Mediclinic diverted 65% of its total healthcare general waste from landfill.
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The company reported no incidents of significant non-compliance with environmental legislation, regulations, or codes, and no fines were imposed during the reporting period.
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Mediclinic has committed to achieving carbon neutrality for its Scope 1 and 2 emissions by 2030, with a target to reduce these emissions by 74% from 2020 levels.
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The company reports on climate-related risks in alignment with TCFD recommendations, with its TCFD report published in the 2025 Manta Bidco Limited Annual Report.
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Climate change risks and opportunities, including water-related issues, are integrated into the company's enterprise risk management and long-term strategic business plan.
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It conducts climate scenario analysis, identifying three pathways (1.5°C, 2.0°C, and 3.0°C increase), which are used to inform its business strategy.
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Between 51% and 75% of Mediclinic's water withdrawals are sourced from areas with water stress, and 70 of its facilities are located in high or extremely high water risk areas.
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The company's environmental team is reviewing the requirements of the Science Based Target initiative to determine the way forward and subsequent timelines.
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Respect for Cultures & Communities
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Mediclinic International plc has established 26 formal partnerships with various academic and healthcare institutions.
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The company reports no cultural appropriation incidents and no significant incidents involving the rights of indigenous peoples.
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Formal grievance mechanisms, including independent ethics lines, are available for internal and external stakeholders across all operational regions (Southern Africa, Switzerland, UAE), and a publicly accessible complaint management policy is in place.
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The average time to provide verbal feedback on complaints after investigation is within 7 days.
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The company's operations are not considered to impact Free, Prior and Informed Consent (FPIC) processes, and none of its facilities are located in or adjacent to protected areas or areas of high biodiversity value.
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Mediclinic procures 98% of its spend from local suppliers.
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Safe & Smart Tech
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Mediclinic experienced a data breach in May 2024, affecting up to 1,000 employees
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and potentially sensitive patient identifiers,
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which was promptly disclosed to regulators.
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The company states it focuses on ethical governance for its AI integration and does not use automated decision-making that would significantly affect data subjects.
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Mediclinic provides security awareness training for employees
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and implements identity and access management.
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The company has strong data governance, prohibiting third-party service providers from using personal information for their own purposes.
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Users have excellent control over their data, able to delete app accounts,
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request access, correction, erasure, restriction of processing, withdraw consent, and opt-out from marketing,
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with requests typically addressed within one month.
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Mediclinic demonstrates very strong regulatory compliance, adhering to numerous specific UAE federal laws and health authority regulations,
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observing GDPR where applicable,
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and has an appointed Data Protection Officer.
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Zero Waste & Sustainable Products
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Mediclinic has implemented over 10 distinct waste reduction initiatives, including developing a zero waste to landfill roadmap, establishing on-site sorting areas in South Africa, implementing food waste reduction, and recycling cooking oil.
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The company manages hazardous waste by using licensed companies for transport and treatment, including incineration in Switzerland and Germany for chemical waste from the Middle East, and autoclave/electrothermal deactivation in Southern Africa
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, with 41 out of 52 hospitals ISO 14001 certified by 2019.
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No incidents of material non-compliance or significant fines were reported in 2021.
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Mediclinic has set company-wide waste reduction targets, aiming for zero waste to landfill by 2030
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and a 71% decrease in landfilled waste by the same year
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, along with a target to increase healthcare general waste recycling in Southern Africa from 24% to 77% by 2030.
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Waste audits are conducted annually for facilities with high healthcare risk waste
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, and the zero waste roadmap is reviewed annually.
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The company prioritizes suppliers with clear action plans for environmental impact reduction
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and has engaged with key suppliers like Johnson & Johnson MedTech to reduce waste at the source.
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