Better Health for All

Tigo's core telecommunications services, while not inherently health products, are leveraged to deliver health benefits. Through partnerships with UNICEF and its own programs, Tigo reached 12.6 million people, including over 2.6 million children, with health and protection messages using its communication channels.

The company's projects aim to provide greater inclusion for unconnected and underserved communities, with IDB Invest helping Tigo support digital delivery of telehealth for rural populations. The Conectate Segur@ program reached over 650,000 children from 2016-2022, focusing on online safety and preventing risky online behavior. Tigo also trained over 400,000 educators through Maestr@s Conectad@s since 2020, and 171,000 women and girls received digital literacy and entrepreneurship training in 2022. Regarding data responsibility, Tigo states a commitment to safeguarding privacy and produces an annual Law Enforcement Disclosure (LED) report since 2015. However, the company's Human Rights Policy (effective June 2023) states that Millicom promotes the right of users to freely share opinions and access information, but also seeks to protect users from harmful content by providing tools and information. This suggests a potential for content restriction, which could be seen as a limitation on freedom of expression, impacting risk transparency. The company's products do not have addiction potential, and there is no evidence of direct mental health initiatives beyond online safety.

Fair Money & Economic Opportunity

Tigo's financial literacy initiatives include the 'Conectadas' program, which trained 171,059 women regionally in 2022, with courses on personal finance and finance for business.

Additionally, 103,289 women in Bolivia were trained in mobile wallets and business applications in 2022. The 'Maestr@s Conectad@s' program trained over 102,000 teachers on digital tools in 2022. For geographic inclusion, Tigo's 4G network covered 85% of the population in 2023, and it enabled connectivity to approximately 7.3 million homes, connecting nearly 3 million since 2017. The company also provided first-time mobile network access to 44,000 people in Panama’s largest indigenous territory.

Fair Pay & Worker Respect

Millicom (TIGO) was ranked 2nd in the 2022 Great Place to Work® ranking for multinationals in Latin America, indicating high employee engagement.

The company also achieved 1st place in Guatemala and Paraguay, 2nd in Costa Rica, 3rd in Bolivia and Nicaragua, 4th in El Salvador and Panama, and 5th in Honduras and Central America/Caribbean. In 2020, TIGO operations were ranked 13th among the Top 25 Best Multinational Workplaces in Latin America. Additionally, Glassdoor reviews show an overall employee rating of 3.6 out of 5 stars, with 58% of employees recommending the company to a friend and 60% approving of the CEO.

Fair Trade & Ethical Sourcing

Millicom's Supplier Code of Conduct applies to all suppliers

, and by entering into an agreement, suppliers commit to aligning with its requirements. Suppliers undergo CSR assessments every 24 months for qualification and sourcing decisions. The company requires suppliers of components containing conflict minerals (tantalum, tungsten, tin, and gold) to have policies and procedures to ensure these minerals originate from 'conflict-free' smelters and mines, and to report on due diligence, indicating active mitigation for high-risk materials.

Honest & Fair Business

No specific, concrete data points were found in the provided articles to assess any of the KPIs against the 'Honest & Fair Business' ethical value. While a US Department of Justice subpoena was issued to Millicom (Tigo Guatemala) in April 2022 regarding a 2021 purchase and contacts with Guatemalan government officials, this is an ongoing regulatory action and not a fine.

Therefore, no relevant evidence for regulatory fines or any other KPI could be identified.

Kind to Animals

Tigo, as a telecommunications service provider, does not engage in animal exploitation, animal testing, or animal agriculture, making many animal welfare KPIs not applicable to its operations.

The company's core business model does not involve animal-derived products or testing activities. There is no specific, measurable evidence provided for wildlife conservation impact that aligns with the rubric's quantitative thresholds, nor for animal welfare-specific supplier audits.

Planet-Friendly Business

No specific, concrete data points or relevant information regarding TIGO.US's performance on any Planet-Friendly Business KPIs were found in the provided articles.

All articles explicitly stated that they did not contain data relevant to TIGO.US or the requested sustainability metrics.

Respect for Cultures & Communities

The provided article details TIGO's Great Place to Work® rankings in Latin America, which reflect employee satisfaction and internal workplace culture.

It does not contain any specific, quantitative data points or facts relevant to the 'Respect for Cultures & Communities' ethical value, such as partnerships with community groups, cultural impact assessments, local employment, or cultural preservation initiatives.

Safe & Smart Tech

The company experienced a ransomware attack on January 4th, 2024, which resulted in the encryption of approximately 300 servers and potential data exposure.

This incident caused disruptions to phone services and data loss for about 300 companies relying on Tigo's services.

Zero Waste & Sustainable Products

No specific, quantifiable evidence was found in the provided article to assess TIGO.US against the defined KPIs for Zero Waste & Sustainable Products. The article mentions electronic waste collection and recycling (68,300 kg in 2023) and partnerships with 12 certified e-waste recycling partners.

However, this data does not provide a percentage of total waste diverted, product recyclability, or take-back program coverage. Other initiatives and targets mentioned relate to greenhouse gas emissions and renewable energy, which fall outside the scope of waste management for this value.