Fair Pay & Worker Respect

Trustpilot reported a 2023 median hourly pay gap of 15.9% in favor of men, indicating that women earned 84.1% of men's median hourly pay.

The company's Peakon employee engagement score was 8.0 out of 10 in the final survey of 2024. The employee turnover rate was 12%. Additionally, no breaches of human rights were identified in 2024, and no whistleblowing incidents were reported during the period.

Fair Trade & Ethical Sourcing

Trustpilot Group plc, an online review platform, does not procure or trade physical commodities, and therefore has no material sourcing of at-risk inputs.

The company has integrated compliance with its new global Supplier Code of Conduct as a contractual obligation within its template supplier agreements. Adherence to the Modern Slavery Code of Conduct is also a condition of all customer, supply, and vendor contracts entered into with Trustpilot. The company takes a zero-tolerance approach to slavery and human trafficking in its business operations and supply chains. , and no incidents were reported in its Modern Slavery Act statement for the financial year 2024. Trustpilot is committed to paying the Real Living Wage to its employees and contractors across all its UK locations. ,

Honest & Fair Business

Trustpilot has a robust anti-corruption framework, including a comprehensive, global Anti-Bribery & Corruption Policy updated in 2022.

This policy enforces a zero-tolerance approach to bribery and corruption, as set out in our Anti-Bribery & Corruption Policy , explicitly prohibits facilitation payments , sets detailed gift and entertainment thresholds , and requires CFO approval for donations . Mandatory training for all employees was rolled out in 2023 , and the policy is reviewed annually . The company also maintains a strong whistleblower program, known as "Speak Up," which utilizes Vault Platform's technology for anonymous and confidential reporting. This platform is available in over 20 languages for both employees and external stakeholders and is overseen by the Audit Committee . However, the company's board independence is a concern, with only 50% (5 out of 10) of its directors considered independent as of December 31, 2022.

Planet-Friendly Business

Trustpilot's total Scope 1, 2, and 3 greenhouse gas emissions were 5,689 tCO2e in 2023, representing a 22.88% reduction from 7,377 tCO2e in 2022.

The company's 2030 plan for emission reduction across operations and value chain has been validated by SBTi, with targets to reduce Scope 1 & 2 absolute emissions by 42% and Scope 3 intensity emissions by 51.6% against a 2023 baseline. However, the plan does not specify interim milestones. The Board confirms that climate-related financial disclosures are consistent with TCFD recommendations, and qualitative and quantitative scenario analysis has been undertaken, including a 2°C or lower scenario. Trustpilot has refreshed three scenario analyses covering short, medium, and long-term horizons, including scenarios for greater than 4°C, between 2-3°C, and less than 2°C (Paris Agreement aligned). Despite this, the company does not currently consider climate risks to have a material financial impact on its business within its financial planning process. Given its business model as an online review platform, Trustpilot does not have assets at risk from climate transition.

Safe & Smart Tech

Trustpilot deletes consumer verification data after 1 week, demonstrating strong data minimization.

The company established a Security, Privacy and Legal Steering Committee, introduced a standardized approval process for machine learning, and implemented mandatory Data Ethics and AI training for all employees in 2024. Trustpilot maintains a comprehensive data-protection compliance program, actively engages with the US FTC, UK Government, and European Commission on new legislation, and aligns its approach with the FTC Rule on Consumer Reviews and Testimonials. As a founding member of the Coalition for Trusted Reviews, it advocates for measures enhancing trust and consumer protection. Users have easy-to-use functions for viewing, porting, and erasing their personal data. All active employees, contractors, and freelancers complete mandatory annual training on information security and data privacy, with a goal of 100% completion. The company achieved SOC 2 Type 2 attestation in March 2025. In 2022, Trustpilot experienced 10 minor personal data breaches, which were promptly addressed with negligible consequences and did not require GDPR notification. Privacy is factored by design into early product development stages through policies, training, and updates. Changes to products and services are thoroughly tested, and system effectiveness is continuously audited. There are no documented incidents of unauthorized data use.