Marchex, Inc..
MCHX.US | Data processing, hosting and related activities
Marchex, Inc. is a provider of call tracking and analytics solutions that connect online behavior to offline sales. The company's platform analyzes phone calls to provide businesses with insights into customer behavior, marketing effectiveness, and sales performance. Marchex's solutions are used by ...Show More
Better Health for All
0
Marchex's core business involves call tracking and analytics solutions used across various industries, including automotive, home services, and telecommunications.
1
While the company's conversational intelligence solutions are applied in healthcare to improve patient engagement, scheduling, communication, and staff performance,
2
there is no evidence to suggest that healthcare applications constitute a significant portion of the company's overall product portfolio or revenue. Therefore, the net health effect of the firm's principal goods or services is considered neutral. For all other KPIs, the provided articles either explicitly state that the metric is not applicable or do not offer specific, concrete data points regarding Marchex's actions, policies, or outcomes related to health.
Fair Money & Economic Opportunity
0
No evidence available to assess Marchex, Inc. on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
-20
Marchex's performance regarding fair pay and worker respect is mixed. Employee reviews on Indeed and Glassdoor show an average rating of 3.3 out of 5 stars
1
,
2
,
3
, with compensation and benefits rated at 3.0 on Indeed
4
and 2.9 on Glassdoor
5
, which has decreased by 4% over the last 12 months
6
. The work wellbeing score is low at 62/100
7
,
8
. Some reviews cite low compensation and a lack of raises as significant concerns
9
, and Glassdoor indicates pay is low compared to similar positions
10
. The CEO approval rating is 52%
11
. There is high turnover in some departments
12
. However, there are no reported regulatory actions or labor violations
13
,
14
,
15
,
16
. Salary data from Indeed shows senior software engineers earning $123,468/year and software engineers earning $137,172/year
17
,
18
. 57% of employees would recommend Marchex to a friend
19
,
20
. The company offers 8 paid holidays, 2 floating holidays, and up to 17 PTO days based on years employed
21
,
22
. Given the mixed reviews and concerns about compensation, a score of -20 is appropriate. There is no data available on living wage coverage, pay equity ratio, or collective bargaining share.
Fair Trade & Ethical Sourcing
0
Marchex, Inc. operates as a provider of call tracking and analytics solutions, indicating its business model is centered on software and services rather than the procurement or trade of physical commodities.
1
As such, several KPIs related to fair trade and ethical sourcing are not applicable to its operations. This includes fair-trade certification, supplier audits for welfare or sourcing, exposure to upstream labor practices, supply chain traceability for physical goods, remediation processes for such supply chain violations, ethical sourcing clauses in contracts, and the sourcing of high-risk materials.
2
No specific data was found in the provided articles for any other relevant KPIs.
3
Honest & Fair Business
0
No evidence available to assess Marchex, Inc. on Honest & Fair Business.
Kind to Animals
0
Marchex, Inc. is a service-oriented company providing call tracking and analytics solutions. The company's business model does not involve physical products, animal-derived ingredients, animal testing, animal agriculture, or operations that impact wildlife habitats. Therefore, all KPIs related to the 'Kind to Animals' value are not applicable to Marchex, Inc., and no evidence from the provided articles suggests otherwise.
No War, No Weapons
0
No evidence was found in the provided articles to assess Marchex, Inc. against any of the 'No War, No Weapons' KPIs. The articles discuss general defense industry trends, export controls, and government contracting practices, but do not mention Marchex, Inc. or its involvement in any defense, military, or conflict-related activities.
Planet-Friendly Business
0
Marchex, Inc. does not have publicly available carbon emissions data for the most recent year.
1
The company has not specified any carbon reduction targets or climate commitments.
2
No data is available for other Planet-Friendly Business metrics, such as renewable energy usage, water consumption, green building certifications, or waste diversion rates, due to a lack of public disclosures.
3
Respect for Cultures & Communities
0
No specific, quantitative data relevant to Marchex's (MCHX.US) respect for cultures and communities could be extracted from the provided articles.
1
The articles primarily discuss general Diversity, Equity, and Inclusion (DEI) metrics, internal company issues, or are company career pages, none of which offer evidence for the defined KPIs.
Safe & Smart Tech
10
Marchex complies with the EU-U.S. Data Privacy Framework and its UK Extension, having certified adherence to the DPF Principles with the U.S. Department of Commerce.
1
The company uses SSL encryption for sensitive data in transmission.
2
Marchex states it does not sell personal information collected through its site to third parties, nor does it share such information for cross-context behavioral or targeted advertising.
3
Customers can access, change, or delete most of their personal information by logging into their accounts.
4
Marchex has implemented safeguards to protect personal information and conducts annual cybersecurity risk assessments, including periodic vulnerability scans and penetration testing by third-party vendors.
5
The company collects information under the direction of its clients and shares only limited personal information necessary for third-party services.
6
Marchex commits to refer unresolved data privacy complaints under the DPF to TRUSTe, an alternative dispute resolution provider.
7
Zero Waste & Sustainable Products
0
No specific, concrete data points or information regarding MCHX.US's performance on waste reduction, product sustainability, or circular economy initiatives were found across the provided articles.
1
The articles discuss general industry trends, methodologies, or the performance of other companies, but do not offer any relevant evidence for MCHX.US.
2